Flagship 19680 Suman Lodging - Hotel in Kolhapur - Kolhapur, India

Service is not good and people are arrogant. also we have booked AC room but AC not work at all. Interesting we found 3 cockroch in room. Rooms condition isnot good. During booking time they told us that they have basement parking but later they not allow us to park our vehicles in basement, sadly we have to park our vehicles on road. Only good thing we found is hotel is only 10 min walk from rankala lake and temple.

Nice well maintained decent rooms. Room service is also good. Ample car parking space and temple is at walking distance of 10 minutes

No restaurant. Tea and breakfast served in the morning between 8 to 9 is cold. No elevator. Bathroom taps are leaking. At ground level there is a hall for various functions. It's noisy whenever there is function. Staff is cooperative.

I stayed in this hotel with my family on 29 th May-19. Hotel rooms at first floor. There is no lift & hotel service to carry our luggage. A/C Rooms with toilet & bathroom are good. We can reach in Mahalaxmi mandir within 5-7 minutes. Staff is co-operative.

Good points: Prompt room service Overall clean room A/C and wifi Walkable from Mahalakshmi temple. Things to improve: The bed linen had to be changed due to stains that were not washed probably due to poor laundry. The surroundings and approach are not clean due to open drains.

Rude staff, we reached the place at 4 pm and nobody was at the reception. Called the number and It was of the owner who was at his home. He said he will get some one in 5 minutes but 15 minutes no one came. Later I found that the guy was sleeping behind a curtain at the reception. I had to go there and shake him to wake him up but he still didn't budge. After waking him more forcefully he got up and looked at me angrily for disturbing his beauty sleep. He didn't even say sorry and didn't have the courtesy to show us the rooms.

Pls note it is not OYO anymore. They don't care about customer if you paid online as they have conflict with OYO. We booked it online and paid the money but they were not allowing us to check in coz OYO does not make the payment. We had to suffer a lot. They don't know customer service or relationship. Pathetic experience. do not book this Hotel and look for another property to stay in Kolhapur.

Very good place to stay...very clean rooms, good staff, must visit if you are planning to stay near by mahalaxmi temple. Soft beds will vanish all your travel stress. I found it very relaxing and peaceful place and also very close from mahalaxmi temple.