FATEHVILAS RESORT AND RESTAURANT - Hotel in Udaipur - Udaipur, India

Dear FATEHVILAS RESORT AND RESTAURANT Management Team, I hope this message finds you well. I recently had the unfortunate experience of staying at your establishment, and I feel compelled to share my feedback regarding my stay. I believe that constructive criticism can help improve the quality of your services, and I hope my concerns are addressed promptly. 1. Room Cleanliness Issue: Upon entering my room, I was dismayed to find it in an unsatisfactory state of cleanliness. There were visible stains on the bed linens, and the bathroom had not been properly cleaned. This gave me an immediate sense of discomfort. 2. Room Locks Issues: It was concerning to discover that the locks in every room I stayed in were broken or malfunctioning. This security issue is of utmost importance to any guest, and the lack of working locks is completely unacceptable. 3. Money Theft and Lost Items: Regrettably, I also experienced theft during my stay. Valuables and money went missing from my room, which is an absolute breach of trust and security. Additionally, some of my personal items were misplaced or lost during my stay. 4. Non-functional Air Conditioning: The air conditioning in my room was also not functioning properly. This made the room uncomfortably warm and negatively impacted my overall experience. 5. Manager's Arrogance: Manager who displayed a remarkable level of arrogance and indifference towards my concerns. This dismissive attitude only added to my frustration. 6. Lost Food Orders: To make matters worse, my food items were often misplaced or lost, leading to delays and inconvenience during meal times. 7. Lack of Security: Throughout my stay, I did not feel secure or well-protected in the hotel. The combination of broken locks, theft, and an unresponsive management team only exacerbated this concern. I believe it is essential for your establishment to take these issues seriously and make immediate improvements in various areas to ensure the safety, comfort, and satisfaction of your guests. I trust that you will investigate these matters thoroughly and take appropriate actions to prevent such incidents from happening in the future. I hope my feedback is taken as an opportunity for growth and improvement. I look forward to hearing about the steps you will take to rectify these issues.

Wonderful experience. Good location, hotel was beautiful, neat and clean and very courteous staff, went out of the way to make our stay comfortable. They took great care of our sudden medical need as well. Food was delicious . Must visit place. Definitely I will come again

Stacation last week in this hotel was top notch right from check in to check out everything was flawless. Rooms were spacious and the food was also remarkable. The front office team does an exceptional job so that the guest felt welcome.

My best experience of resort till date . A must visit resort it is . This resort has everything a traveller must be looking for. The ambiance was very soothing and relaxing. Even the staff was very supportive and helpful. If i need to rate this resort it is 12 out of 10. I will definitely visit this resort soon whenever i will come to udaipur.

THE WORST HOTEL EVER It does not even deserve a star. I booked this hotel for my wedding, and they did a blunder; they stole money from rooms; the rooms were messy and unclean; there was no adequate lighting. There were instances where I encountered unpleasant odors in the hotel, particularly in common areas and hallways. The lockers in the rooms were broken, the manager was disgusting, and the whole management was very poor. Please do not ever book this hotel.

I stayed at the hotel with my friends was actually good......as I saw the reviews some were so rude but now the facilities are good and management is also quite humble

Great place to spend some beautiful time in Udaipur, amidst the mountains. Very helpful staff with top notch hospitality. 5 star from my side

ROOMS : SMALL AMD DINGY WITH TERMITES ON THE WALL, SWITCHES NOT WORKING PROPERLY AND NO VIEWS. RESORT BUILDING MAINTENANCE HALTED MAYBE DUE TO LACK OF FUNDS. BREAKFAST: OLD STYLE KITCHEN WITH NO PROPER CHEF AND SHORT OF STAFF, SKIP IT IF YOU CAN. IN THREE DAYS WE STAYED THERE THE VARIETY SERVED WERE BELOW 10 NOS. DAY 1: ALOO PURI, POHA, DAY 2: UPMA, ALOO PARATHA BREAD BUTTER, BREAD JAM, TEA AND COFFEE. ALL DAYS LOCATION: 300 MTRS FROM FATEHSAGAR LAKE BUT NOT VIEWABLE FROM PROPERTY AND UNKNOWN TO ALL LOCAL AUTOS AND TAXI PROPERTY: UNDER MAINTENANCE, CCTV NOT WORKING, 2 CYCLE BROKEN AND NOT USABLE, 2 STREET DOGS AS PETS KALLI AND MAXI FOR COMPANY, 1 GARDEN THOUGH MAINTAINED HAD DUNG LITTERED FROM PET DOGS , SWIMMING POOL THOUGH LOOKED CLEAN DIDN'T USE DUE TO WINTER SEASON BUT VERY OLD STYLE. PRICE: I HAD TO SHELL OUT 5000 FOR EACH ROOM BUT WASN'T WORTH MORE THAN 2000/-