Fashion Factory - Outlet mall in Guduvancheri - Chengalpattu, India

Nice customer service. The collections are great and the price was reasonable and quality of the cloth was nice. Recommended every customer to buy clothes there.One day I went to buy some clothes for Rs 2,080.The payment was accidentally done two times and they really helped me out for refund.The money got refunded in two days.I appreciate the way they are having the shop.The attenders were very friendly.Now there is 50% off on clothes and 40% off on Coat and Blazers accessories.Thank you Fashion Factory for providing me a wonderful experience.Good service.

We went to shop casuals for my wife. The collections were good and the prices were on par with the other similar shops. My wife bought two palazzos and the quality seem good. I personally felt the collection of tops were not that great. The shop is in independent building with multiple floors. There are enough number of trial rooms. There was an offer also. There is comparatively less seating. There is an underground parking with enough space. The store is just on the highway and easily accessible.

Lot of food brands and we bought few items with some food discounts, surely you will be able to pickup at least one item for each of family members at reasonable rates. Good collection. When we went there complete power outage, we have wait for more than 30mins. Other observations; (1) Lot of good brands on display. (2) Too much in a small place, all packed, too narrow area to walk around. (3) Looks like they have put entire stock on display, remove excess items from the display keep only one or two items for each size on display. (4) Sales Staffs need to trained to handle customer, they are only silent observer or some times nobody is there. (5) Place is not organised, but too many items dumped. Looks like stock yard. (6) Lift : Proper indication for floors are not available. Above improvements would certainly would give good customer experience.

There were good offers. However I faced some challenges finding the items that were covered in the offer. The Cashier Chinraasu quickly stepped in and helped me resolve the issue while also maintaining his cool with a smile on his face. :)

Visited a store recently; prices are a bit high on some items. Discounts are clear - 3 for 50%, 2 for 40%, 1 for 30%. Online offers 50% off for one product, but you have to wait. Also, my common size (XL, 36) is often unavailable. They should stock more of common sizes. Overall, I'll give a 3-star rating

On 19 Nov 2022 I purchased a shirt for Rs1807 in guduvancheri, and I exchanged the shirt due to damages, again i purchased for 1198 balance 599 is with store and they advised me that your balance amount will be available in your wallet , again i visited to purchase some blazers that time only I come to know that they have not added the amount and saying it is expired . Any one help me how our paid money will be converted to points and get expired? If it is reward point I will accept but it is a advance paid and they failed to refund . Please help to get the Rs599. I never goto any reliance store. They all are cheating peoples

This place says they provide offers on brands but there were few brands which we would not heard about but the cost is expensive. They advertise it has buy 1 and get 3 free but when you visit the shop it is totally different. They kept soo high for a brand which is unknown and trying to justify with 30% discount which is still expensive

Poor customer service. It will take atleast one hour for billing and payment even if there is one or two customers only for billing. They are not deputing required number of staffs in billing counter. When I was there, only one person was handling billing for 7 customers and the showroom manager will never comes to attend the problem even if we call him. They should focus on this as I could see this repeating everytime I visit here for shopping.