Emporium Hotel - Hotel in Mangaluru - Dakshina Kannada, India

One of the worst experiences I have had in my entire life travelling given the fact that I have been to umpteen hotels in my life domestically and internationally. After seeing positive reviews on Agoda and Google I decided to book this hotel since it seemed near to Jyothi Circle the main hub of Mangalore. The young receptionist was polite enough with the formalities but here starts our horror. First off Breakfast was complimentary but apparently there was a catch with it. Only Rs. 75 per head was allocated as breakfast and we are supposed to order in from Shiv Sagar. Barely a dosa would come in that amount and not even tea. The bathroom was super super congested. It's like you sit on the toilet and the basin is half on your body. The legs are beneath the basin and you barely manage to sit. Very uncomfortable. The rooms look very very old. The bed is highly uncomfortable with the springs pricking your back. There's no telecom to count the reception. After serving breakfast the bell boy comes and suggests to switch on the AC and to our horror even the AC wasn't working after 30 minutes. There was no cooling. Disgusted we just decided to cancel our booking informing the young receptionist boy and he agreed. The main rowdyism starts now. The hotel owner comes and shouts at us saying we'll have to pay the complete charge cause we stayed in the room for an hour. But we had already informed the receptionist that we don't want to continue since we are disgusted by the quality we faced compared to the price we paid. The owner disagrees and continues with his hooliganism denying the fact that the boy is a newbie and isn't aware of the rules. He argued saying how can you use the washroom and then decide to not like? We were just playing dumb and wanted to misuse their services while the truth is the AC not working was what made us think otherwise and not continue. We simply said once your staff came in and switched on the AC we understood the condition of the hotel and were highly disappointed. Until then we had already used the washroom and after that his shouting had stopped. We just paid for the breakfast and left and instead of rectifying his shabby hotel and accepting the fact and offering hospitality towards their guest the owner simply shows his class by shouting like a loafer with my mom. Highly disgusted and disappointed. Being our first day in Mangalore and facing such stupidity just ruined the day for us. Thankfully we booked a room at Grand Plaza Hotel at Rs.2200 by just paying 200 bucks extra and enjoying luxury. AVOID DEFINITELY AVOID THIS. Ph cherry on the top is in order to vent out his frustration he simply fired the newbie boy and screamed and cursed him. Awful human.

Over all worst service, very unhelpful staff, breakfast also limited of Rs.75, complimentary water also not giving, when we asked for water they treated very badly

Room facilities and services are just awesome. But only one thing I just wanna highlight that they won't provide the water for free other than the initial 1 or 1.1/2 ltrs. Guests have to purchase the extra bottles after 1 ltr.

The hotel is at a good place. I think the rates don't justify the services, but overall it was Great.The linen was clean the staff are good. It has a good experience to me....

A decent hotel. Neatly maintained. Staffs are well behaved

No food available for the people staying in this rooms. most of time I didn't find receptionist in the entrance. Ground floor opp to lift is still under construction/alterations. Rooms has facilities but not that spacious. Not too bad also

the hotel is at a good place. I think the rates don't justify the services, but overall it was good... the linen was clean the staff are good. Though they forgot to give us breakfast, they are cooperative. and the room wall had some tea splash stains.

Very nice, room location and service everything is good