DrAgarwals Eye Hospital - Hospital in Hyderabad - Hyderabad, India

No complaints on treatment or doctors but hospital time management is extremely pathetic. I am visiting for my mother's cataract surgery. Reached hospital at sharp 10 as requested by counselor. Came to understand surgery will be done at 12:30 or so. Consumed 2:30 Hrs just for dilation of eye lense. It's 12:30 now and still not sure when surgery will take place.

Worst behaviour with respect to appointment handling. They just gave silly excuses and made us wait for 2 hours for even after having a scheduled appointment. Why the hell on earth are they having customer care if they don't interact with respective branch before providing an appointment to a patient.

Good with doctors but bad with Nursing management. I particularly had a bad experience with my mom where they made us to wait for 3 hrs for 2 test and last one which was suppose to be a senior doctors consultation went limits as nurses missed to put drops to dilate eyes un till senior doctor noticed and escalated it. It again added an hour to our clock which sounds silly yet wasted 3 hrs of our time in these busy times and that too for a simple eye check up. Can go silent if it had happened at any simple local eye clinic, however considering Dr Agarwal been charging premium fees and claiming to have world class facility such silly yet time bound mis managements was important to escalate. They also don't have a feedback forum at hospital to share the concerns and feedback , so had no choice to share my feedback here at this platform.

Too much waiting time Should have patience to visit this branch. Everyday is new for them i.e. I had visited on Saturday and undergone all the basic tests and requested to come back next week for other tests. They can resume my tests from where they stopped instead they will do all basic tests again which is time consuming and waste. I had roamed around 3 weeks(thrice)to complete all my tests after which I got the final answer from doctor(BW) Between I went to smart vision, they took 2.5 hours for all the tests and told the same results and answers which Agarwal hospital doctor told. Also, Dr. Agarwal suggests all unwanted costly eye drops to get more billing. When you book an appointment call center team says doctor is available from 9 to 6 where as hospital staff says doctor is available between 10 to 5. Lack of confusion

I am writing to provide feedback on my recent visit to your eye hospital, which regrettably left me with a rather negative impression. While I understand that healthcare facilities can be busy, it's essential to ensure a smooth and efficient experience for patients. Unfortunately, my visit did not reflect these principles. Below are some key issues I encountered: 1. No Proper Managing of Patients: One of the foremost issues I noticed during my visit was the lack of proper patient management. The waiting area appeared chaotic, and there was no clear system in place to organize patient flow. It felt disorganized and added unnecessary stress to an already anxious experience. 2. No Proper Guidance or Help to Patients: I found that there was a lack of adequate guidance or assistance for patients. Upon arriving, I had difficulty locating the right department, and the signage was not clear. Moreover, the staff seemed overwhelmed and unable to provide clear directions or answer basic questions, making the entire process confusing and frustrating. 3. Billing Process and Waiting Time: The billing process was another major concern. Patients were required to go to the main counter for payment, which resulted in long waiting times. I personally had to wait for an extended period, which not only added to my discomfort but also wasted a significant amount of my time. This process needs to be streamlined to improve efficiency. 4. Excessive Waiting Time: Perhaps the most frustrating aspect of my visit was the excessive waiting time. To illustrate, I waited for a staggering 40 minutes just to obtain a printout of my scanning report. Overall, it took me half a day to complete a routine consultation, which is unacceptable and highly inconvenient for patients. I believe that addressing these issues will significantly enhance the patient experience at your eye hospital. A well-organized and efficient healthcare facility not only fosters patient satisfaction but also ensures that patients receive the timely care they deserve. I sincerely hope that you will take this feedback into consideration and work towards improving these aspects of your hospital's operations. Thank you for your attention to this matter, and I hope to see positive changes in the future.

I went to Agarwal Eye Hospital in Panjagutta. They have good doctors, but I faced some problems during my visit. Waiting for 3 hours was not easy for me. When I finally saw the doctor, it took a long time. After the tests, I had to wait again for my turn to get eye drops. This happened for about an hour, and they put eye drops in my eyes many times. Waiting for such a long time and the eye drop process were not good experiences. I also had to take a half-day off from work because of this hospital visit.

Exceptional Care and Expertise: Dr. Bhanu Prakash M - A True Professional I recently had the privilege of having Dr. Bhanu Prakash M perform a surgical procedure on my mother, and I must express my gratitude for the exceptional level of care and expertise provided throughout the entire process. From the moment we walked into the clinic, Dr. Bhanu Prakash exuded professionalism and genuine concern for my mother's well-being. He took the time to thoroughly explain the medical issue my mother was facing, breaking down complex medical jargon into understandable terms. His exceptional ability to communicate and make us feel at ease greatly alleviated our concerns. Dr. Bhanu Prakash demonstrated immense attention to detail during the consultation, carefully analyzing my mother's medical history and conducting a comprehensive examination. He ensured we were fully informed about the recommended surgical procedure, outlining the benefits, potential risks, and post-operative care required. His dedication to providing a clear and detailed overview of the entire procedure demonstrated his commitment to patient education and satisfaction. Throughout the surgical process, Dr. Bhanu Prakash showcased not only his expertise but also his genuine compassion and empathy. He was approachable, friendly, and always willing to address our concerns and answer any questions we had. The comfort he provided to both my mother and our family made the entire experience less stressful. The surgery itself was a success, and the aftercare provided by Dr. Bhanu Prakash and his team was exemplary. He ensured my mother's recovery was smooth and monitored her progress closely, leaving no room for uncertainty or anxiety. In conclusion, Dr. Bhanu Prakash M is undoubtedly one of the best doctors we've encountered. His outstanding skills, compassionate approach, and dedication to his patients truly set him apart. I highly recommend Dr. Bhanu Prakash M for anyone seeking exceptional medical care and surgical expertise. Our family is immensely grateful for his exceptional care and the positive impact he has had on my mother's health and overall well-being.

I went to Agarwal Eye Hospital in Panjagutta. They have good doctors, but I faced some problems during my visit. Waiting for 3 hours was not easy for me. When I finally saw the doctor, it took a long time. After the tests, I had to wait again for my turn to get eye drops. This happened for about an hour, and they put eye drops in my eyes many times. Waiting for such a long time and the eye drop process were not good experiences. I also had to take a half-day off from work because of this hospital visit. I hope they can make things better for people like me. Thank you for listening. I had an appointment for 2:30-3 PM, but I didn't see the doctor until 4:30 PM. This made me feel embarrassed because I thought appointments were supposed to save time.