Dr Agarwals Eye Hospital - Hospital in Chennai - Chennai, India

Hospital activities are good. Procedures are good except front desk whose duty is to inform patients whether review after surgery after one month is chargeable. I think it is a failure on the part of front desk to inform. The patients neatly when they are giving next date of review. Balance all good.

Right from entry point to exit, I had the privilege of true royal world class treatment. Front desk, doctors and technicians were extremely empathetic and so cordial. My only problem was being a CGHS referral patient, proper prescription was not provided. When contacted over phone, within no time system generated medical report was forwarded to my mail id. Parking was an issue, and I feel it is a grey area. Thanks for the personal care.

Hospitality is appreciable. Though the appointment timings are not met exactly owing to crowd hope in future they can regularise that without keeping the visitors in waiting for an unduly extended time. Late by nearly one and a half hour. Otherwise the doctors ,assistants all are friendly and explain in detail the observations and clear our doubts of the procedures or treatment. There is no coordination among various departments I suppose. I got a message from the clinic that my order for the new spectacles were ready. When I sent my person to collect I was in for a shock to know that I'll be informed once it's ready. What a high level carelessness. They are insensitive and cause a waste of time, money and efforts. So much of negligence shown in coordination will make everyone to choose another place for ordering specs. I would reduce my star valuation by 1 point for this high level.carelessness

Good infrastructure and Good medications. But team of councillors at Tambaram, Alwarpet are impolite and behaving like two wheeler mechanics, their words are too hard to patients, simply change eye, change cornea etc., without explanation. Humbly Requesting agarwal management may train the Councillors to be kind and informative. Thanks for your other services

This is a common issue with all 'corporate' hospitals - push people to surgery. For that reason alone I chose to meet their head of quality doctor to get some clarity on my issue. Shockingly and sadly she refused to explain my situation after I showed my reluctance to surgery. She gave me 3 options, all surgery without explaining the situation. I kept asking why is this happening, neither she or her junior explained - because I insisted to know the junior went and asked her again, still no response. You have to do surgery, without any reasoning!! Such a terrible treatment of patients, it's one's choice to do surgery and get rid of glasses. I wish they held the dignity of doctors, by treatment us as humans and not money machines. This sad state of hospitals now is terrifying.

The admin , reception staff are taking too much time for a new patient registration. We reached at 8.45 AM and filled the form and given for new patience. They called at 10 AM for some clarification and completed. No control or system to send patient for different tests. Directing to go 207 , after waiting more than1 hour again some one came and told to go 210. It is totally uncontrolled and they treat the patient is not having any choice other than this. Not at all organised and the staff are very Harsh.

Eating up the whole day. Patients were coming only as per appointment based on the confirmation from hospital , then why we need to wait for the whole day. If one patient taking 15 mins of operation, then y should all patients have to wait for long hours. It's worst thing. They should plan accordingly. Very bad experience of waiting for the whole day. Irresponsible replies from employees. It's not free treatment, we are paying the amount and waiting for the whole day, it's worst thing. They should plan accordingly, rather making all the persons waiting to show that the hospital is always with more patients. Both aged people is suffering, also the attenders too get spoiling there work for the whole day. Hospital should consider this accordingly and have to take proper action

Hospitality cleaningness really good and happy with the 1st floor Front Desk Ms. Nivitha and medical counselor Ms. Kavitha this two of them are very polite assist us with smiley face and hats off to Dr. Manjula who did cataract surgery for me, she is very polite to clear my medical doubts in weekly checkup which gives a trust and happiness because of this i recommended my wife to do a general eye test to know her eye health status fine or not. Will soon update with a next feedback. Regards Sameer A