Down Town Guest House - Guest house in Kolkata - Kolkata, India

Owner is a loot. I booked it for my parents who are both senior citizens given hotel's good location. However, the room provided was very bad. No proper sanitization was there and owner charged separately for meagre things in name of cleaning. Food was not that exhilarating and given the low cost of street food in the area around the hotel, they are charging exorbitantly. MOST IMPORTANT THING - Be wary of the housekeeping of hotel with your belongings specially your mobile phone. They somehow got hold of phone of my parents and posted fake review in name of my parent. My parents cannot even write proper messages and seeing a full fledged review I got to know of their modus operandi to jack up their review score. They insisted many times for review but when my parents couldn't do it, they went about this way. SUCH A SHAMEFUL ACT BY OWNER AND HOUSEKEEPING STAFF. WOULD NOT RECOMMEND TO ANYONE.

I organised a party here and the guests were so happy with the food and service. It was second time I too their service. I recommend them wholeheartedly. Five stars to them.

First of all Down Town Guest House and Banquet hall is recognized by Ministry of Tourism, so you know you can trust the place of the back. This place has great classy banquet hall on 1st floor, and a nice gathering space on 2nd floor. Has elevator facility from ground floor which is great for persons having difficulty to climb stairs. This hall is attached with Club salon which is just beside the road. I personally suggest this for social gathering like receptions, birthdays. This place has gained a lot of praise in many blogs.If you find the post helpful do like it.

Apart from the location the rest is an absolute garbage. Starting from the casual attitude of the stuffs, untidy rooms, pathetic room service and also the delayed services. It takes an hour or more if you even order a dal chawal. Tasteless and cold foods will be served. They charge for each and everything but in terms of service you will get nothing. If there was an opportunity to give a big "0" instead of 1 star I would have opted for that. Please I request not to ever think about staying in this guest house even for 1 night. You can thank me for that. P.S. : The behavior of a guy named Kaustav was good though but others like Santanu etc. are pathetic. I strongly recommend to sue him as he just do not understand what customer service is all about. I am not sure whether my rating will matter or not but I should actually warn others to book a far better place at a better price than this one where they can actually get some good services for the price they are paying.

I had arranged for my daughters 2nd birthday here and it turned out to be an awesome event. Nice arrangements with yumm food. Guest enjoyed thoroughly and it was indeed a evening to remember. Staffs and managers are courteous and well mannered. Hope to book in for upcoming events as well.

Food was good.The place is easy to reach.

You have no options to choose from. They have a very limited menu to choose from. Infact you cannot even customise a little bit of what is offered in the menu. Like I asked my chilly chicken to be dry which they straightaway denied to serve like that. Food taste is horrible. The chilly chicken and chicken munchurian tasted like same corn flour flavored gravy. The Noddles had no masala and looked white. Though it was full of shredded pieces of chicken. Ambience is average. Staff behaviour is polite and good.

Basic things like soap, tooth brush, paste, water heater are not provided. Early morning tea was not possible as the cook came late. Complementary breakfast was meagre in quantity. For the same price in city like Pune and Bangalore these basic things are provided. Room was properly cleaned. Needs improvisation to give customer the value of money.