DoubleTree by Hilton Hotel Gurgaon - New Delhi NCR - Hotel in Gurugram, Ghata - Gurugram, India

Awesome stay ....they upgraded me into a suite....wonderful gesture!!! My stay at DoubleTree by Hilton was nothing short of exceptional. The comfort offered in every aspect of the experience truly made it a memorable stay. From the plush bedding to the well-appointed rooms, the attention to detail in ensuring a cozy atmosphere was evident.

Extremely upset with my experience at the hotel. Wrongly billed for a lunch I never ordered; wasn't even on the premises. Staff were not just unhelpful but outright rude, aggressively insisting I pay for this nonexistent service at checkout. This level of incompetence and discourtesy in handling guests' concerns is appalling and unacceptable. It reflects a serious flaw in both their billing integrity and customer service ethos.

The rooms were very neat and clean and service was quite good. Buffet was delicious. The location is just in outskirts of the city, so one need to be prepared for the method of travelling.

Wonderful service. Great food. Hospitality is absolutely amazing. Kudos to Shivani for making sure things are well placed.

The housekeeping staff at the DoubleTree was absolutely wonderful. They were friendly, efficient, and always went above and beyond to make sure our room was clean and comfortable. We arrived late at night, and our room was spotless. We also had a special request for extra pillows, and they were delivered to our room within minutes. Throughout our stay, the housekeeping staff was always there to help us with anything we needed. They even left us a little surprise one day - a basket of fresh fruit and a handwritten note welcoming us to the hotel. It was the little things like this that made our stay so special. We would highly recommend the DoubleTree to anyone looking for a clean and comfortable hotel with excellent service. We were especially impressed with Narayan, who was our housekeeper for most of our stay. He was always so friendly and cheerful, and he always went out of his way to make sure our room was perfect. He even took the time to learn our names and remember our preferences. He was an absolute delight to interact with and made our stay even more enjoyable. Narayan's dedication to his work and his genuine care for guests are exemplary, and he truly embodies the DoubleTree's commitment to exceptional hospitality. We cannot recommend him highly enough.

Very good hotel located conveniently near Rapid Metro station. Very friendly, deficated and helpful staff. I enjoyed my stay very much.

Staff is so nice and appreciate all their help and kindness. Hotel rooms fair but staff deserved 10 stars if I could do separately

The stay and rooms are pathetic and so is their room service. They put us on a smoking floor and inspite of us asking for a change refused. I got very sick. They did not arrange for air purifiers when asked not did the quality of rooms appeal to me. The breakfast spread is amazing and so is the food. I would recommend no one to stay here.