Domino's Pizza - Pizza restaurant in Thane - Thane, India

Average service quality. Tables remains unclean for long after customers dine and go. Low staff high responsibilities. First priority is for take away orders than dine in. Our wait time was 30mnts for 2 medium pizza and 2 garlic bread at 9PM. Only we were in store. Taste is okay. Kitchen need cleaning

Ordered: Order 25, 23rd June,18 Medium Pepper Barbeque Medium Chicken Sausage Stuffed Garlic Bread Cheesy Dip Coke Pizza: It had the familiar cheese burst experience. It was however missing on several fronts. We could peel of the pizza base from topping layer as it wasn't cooked properly. Pics in review. Stuffed Garlic Bread: The person who took the ordered confirmed it came with cheese filling but it didnot. Don't recommend this to anyone. It adds no taste to the table. One overpriced coke and costly cheesy dip which added to the misery of this order. Overall disappointing pizza here with only 30 minutes delivery and cheese burst to save the day!

One of the worst food joint i have ever visited. Most of the working boys were having long hair that too were messy and dirty. Non of the staff including those working in kitchen was observed with covered hair or wearing hair net. Only the staff available on billing counter were observed wearing hair nets. Floor, walls and glasses were not cleaner than a dustbin. I want to rate Zero star. Staff was making loud noise and were not bothered about customers. Water dispenser was found spitted with gutkha. Presentation and preparation of food was also of lowest quality. It is simple wastage of money to visit this outlet rather it would be a source of pathogens to make ourselves ill. Domino's management is requested to keep minimum standard and controls on all such outlets for the safety of the customers.

Hi All, I suggest everyone do not order and waste your hard earned money by ordering here. Even don't waste easy money that will also get waste. Order Number- 74 (Myself) 10Dec Garlic Bread- Burned and Flat Pizza- Big pieces of onion almost 1/4 or 1/6th. So also un-cooked. Order: 310- Adarsh (My Relative) 12 Dec 1- Delayed Service- Taken almost 45 minutes to deliver order. 2- Wrost Pizza- A: Bad Toppings B: Un-cooked pizza 3- Wrost Garlic Bread. A- Un-puffed B- Burnet 4- Misguiding Customer- On filing Complain via delivery boy, Any person I think any Employee or trainee telling himself as Shift Manager. 5- On complain asking for specific service that also unable to provide. 6- No one Picking call on given online number of store. 7- Domino's self start stopped customer care number same is not easy to found on his App. 8- Domino's started taking wrong advantage of Covid-19 and where most of dine in is open same remain closed as well stopped 30 minutes guaranty and same you can see post ordering only till that no notification. 9- Domino's applying simple formula give bad or good service if any complain will come so they will replace pizza rest money saved. So may be in 50 order only max 1 people will file complain and that too just on phone. Question to MK Plaza Domino's and Domino's India: When you are cooking pizza, Garlic bread and other stuff then why you are not checking quality. What manager and other staff doing if they don't know what is good look of there product. Why product is not rejected if checked same is bad. If due to to wrong and un-cooked pizza anyone get sick like stomach ache and start facing serious issue so who is responsible. My Point Asking To Domino's : 1- Why so lengthy process to file complain. Is all categories of customers able to follow such long instructions? 2- Why store Landline not picking call? 3- Why 30 Minutes delivery applicable right now. 4- Why money return in wallet? Do you think it's a good idea to bound customer to use money only for domino's.?

I visited this place with family for a small celebration, the area was not clean, we need to tell the staff to clean the tables twice still they attended us too late. Order placing was easy but while serving the pizzas were not even cut properly. We have to ask them to do it again which was another 15 min delay and by then it was cold. Chocolava cake was served without spoon we have to ask for it and again it took 15min just to give one spoon. It was my last visit here.

There is water not available... They have posted Notice "No Water Sorry For Inconvenience" You can't say like this... It's part of your service and also PR... If anybody who need water so it is very disappointing moment for customer... Because customer paying all kind of charges... And customer expects desirable service instead of that... But in your outlet case I did purchase water bottle of Rs20... Why it is costing me ? Thank you Domino's.

Service was nice but what about the food. I am sharing the pic of the zingy parcel

I visited the MK Plaza Dominoes near the Bhakti Park outlet in Thane on 23rd April 2023. While paying the amount, I tried paying 4 times the amount of Rs 916, out of which my 2 payments were successful. The amount got debited from my account 2 times and I have not received any refund for the same. Following are the transaction details of two successful transactions. 1. ICICI Bank through Gpay gateway Transaction ID: 311342686087 Transaction Date and Time - 23/04/2023 9:01 pm 2. Citi Bank through debit card Transaction ID: 042300007656 Transaction Date and Time - 23/04/2023 9:05 pm I tried reaching out to the store manager Ms Vaishali Shelke and she did not quite help me with any of my queries. She denied the amount being credited, I did reach out to my Bank and Gpay customer care and both have confirmed that the transaction was successful. I am extremely disappointed with the support being provided to me on this transaction. Also, the service provided that day was extremely horrible. I had to ask the staff there 7 times to clean the table, I received my order 40 mins later and one of the pizzas was not there when I asked for the same, the lady there said in a very rude tone, "ye toh kha lo pehle". The next day my mom suffered from loose motions, I highly doubt the quality of the food ingredients used to prepare this meal. Also for the transaction issue, Ms Vaishali Shelke did not cooperate when I asked her to check this with the Transaction ID. She repeatedly said we are not allowed to check this, my only concern here is if you are not allowed to check then how do you resolve these issues? I am not asking for any personal details here. Being a loyal customer of Dominoes for the last 12 years, I have completely lost faith in the service and food quality being provided to us. I am never recommending or purchasing any food item from this brand ever in my life.