DMart - Hypermarket in Mumbai - Mumbai Suburban, India

I recently visited Dmart in Malad West with my senior-aged father, and our experience showcased both positive and negative aspects. With a humble and informative approach, I present a detailed review of our visit: Location and Access: Dmart's strategic proximity to the metro station in Malad West makes it easily accessible to shoppers. However, we initially encountered confusion by mistakenly taking the elevator leading to the infinity mall. Realizing our error, we promptly corrected our path by utilizing the AFC (Automatic Fare Collection) route, which required an additional fare of 9.50 rupees. This alternative path guided us directly to a convenient staircase exit, enabling a more efficient and direct route to Dmart. Product Range and Discounts: Dmart impresses with its wide selection of grocery items, encompassing both local and branded products. The store's attractive discounts make it an appealing choice for budget-conscious shoppers seeking quality products at affordable prices. Baggage Counter Service: During our visit, the length and sluggishness of the queue at the baggage counter left us disappointed. It became evident that the staff were overwhelmed by the demand, impacting the overall efficiency of the process. To enhance customer satisfaction, additional staff and streamlined procedures are recommended to expedite baggage handling and reduce waiting times. Cleanliness and Hygiene Standards: Dmart fell short of expectations in terms of cleanliness and hygiene standards. We noticed a significant amount of dust accumulation on various products, raising concerns about their freshness and quality. Ensuring regular cleaning routines and meticulous product handling would greatly contribute to a more hygienic shopping environment. Staff Professionalism: Some staff members exhibited a lack of professionalism in their approach to addressing customer needs. Investing in comprehensive training programs to enhance customer service skills and fostering a customer-centric culture would greatly improve the overall shopping experience. Despite the aforementioned shortcomings, Dmart's strategic location near the metro station provides a clear advantage. Once we navigated through the initial confusion, the AFC route and staircase exit facilitated a more direct and efficient path to Dmart, saving us time and unnecessary detours. In conclusion, Dmart in Malad West offers a diverse product range and attractive discounts, making it an appealing choice for budget-conscious shoppers. However, addressing areas such as the efficiency of the baggage counter, cleanliness standards, and staff professionalism would significantly enhance the overall shopping experience. With a focus on continuous improvement, Dmart has the potential to provide an even more satisfying experience for its customers. I remain optimistic that the concerns mentioned will be earnestly considered and addressed, ensuring a more seamless and enjoyable shopping experience at Dmart in the future.

The stores are well-organized, making it easy for customers to find what they`re looking for, and the friendly staff are always on hand to help with any questions or concerns. We order from Dmart almost every month. what i like about Dmart is you get good deals and products at best prices..

It's quite good. But it's too crowd during weekends and holidays.

A good place for shopping of households stuff. Discounts are steep in comparison to local shops. But it is mostly overcrowded. Its better to opt for online order on their app rather than visiting shop physically.

Situated at prime location on link road Malad west. The D mart is exactly outside Malad west metro station. Two stories shopping complex for groceries cosmatics milk and dairy products plastic bon china cloths gents ladies readymade cloths and lot more you get at discounted rates. The staff is really humble professional.

I would say just the security should be a little strict and observed during rush hours. In general a good place to grab affordable deal for grocery. Can do much better in the clothing section.

Amazing collection of material like grocery, kitchen items etc. I am a regular shopping person at d mart due to the variety they have.

You can find offers at any time. BEST place to purchase your grocery items and lots of discounts. I Personally Love their water bottle section.