Desert Dream Palace - Hotel in Jaisalmer, Kishan Ghat - Jaisalmer, India

One word: Cheaters... I have booked this hotel around 12 days before our stay, I have booked family room (2 adult + 2 child) of category Superior Room and make advance payment too. After 5 days I got call from hotel and they said, it was our mistake and the room category which you have booked is not available so we can provide you delux room only which is last available in our hotel, As my whole trip and other hotels are booked I have no option to choose another hotel or room. When we reached hotel and there is one direct inquiry for the same 3 adults and receptionist said, yes we have room available. They changed my room only for money. They have not any care regarding customers. They are totally cheaters. Even rooms are not clean, bad smell. They are not providing basic amenities like dental kit, shower gel, hand wash etc. Hotel service boy is good. I feel all good reviews are fake. They have no care of tourists, just focus is on money only. Even food is also worst.

One of the best properties to stay in budget. The first line heard by us by the staffs was "Feel this as your own home" and they made this a truth. All the staffs were really helpful and hospitable. Everything we needed was arranged to us anyhow. The facility was great and the food was good. They even helped us in our trip to Jaisalmer from start to end which is mentioned below: From our station pickup to drop back Stay at desert camp which was the best thing Camel and Jeep Safari at affordable price Warm Welcome at the campsite and staff was polite City sightseeing in AC cabs We thoroughly had amazing stay desert dream palace

I regret to say that my stay at the hotel was unsatisfactory. The service was poor, the rooms were dirty and had an unpleasant odor They charged us for curd with Paratha And they food they provided did not meet basic standards. Overall, it was a disappointing experience. The lady who manages the hotel is very rude and does not have basic manners to interact with customers after you check in Also she charged 10k via Mr Harun for 2 nights whereas the rooms are available for 1k per night on all available platforms Plus she has not mentioned that bachelors are not allowed anywhere on the platform And she charged 1k for cleaning vomit whereas the room charges per night itself are 1k which does not make sense So you duped us of all the things while taking 10k for rooms which are worth 2k You are a complete fraud and also an inhuman person as you don't have a common courtesy to check on guest when they are not comfortable rather than asking us for 1k for cleaning charges

Very bad staff and not worthless hotel. Hotel doesn't provide basic aminieties like dental kit, shower gel, hand wash, Even basic toiletries. Room washroom was getting smelled. Staff changed two times my room but all room washroom was getting smelled same. Very pathetic staff, not So I would not prefer to this hotel. Wastage of money while considering hotel.

I would rate the hotel poorly, emphasizing its pathetic customer service. The lady who manages the hotel named Karishma is very rude and lacks manners. I would give the hotel a one-star rating due to the unacceptable conditions, including dirty rooms, lack of water, unsanitary towels, and poor customer service. I would not recommend any one to go this pathetic hotel.

I would give the hotel a one-star rating due to the unacceptable conditions, including dirty rooms, lack of water, unsanitary towels, and poor customer service. One of the worst experience and really they don't care about their customers. Lack of simple manners by receptionist. Lied about food. Liars!!!

Rooms are clean and roof top has nice view. Staff is helpful. Just go for it as hotel is located in heart of the city.

I had the misfortune of staying at Hotel Desert Dream Palace and their desert stay and I can't express how utterly disappointing the experience was. The services were nothing short of pathetic, with an absolute lack of hospitality. The bathrooms were not just disgusting but also smelly and dirty, brown stains all over the place. If you know what I mean. This made our stay unbearable. The employees at this so-called "palace" were shockingly rude, showing a complete disregard for guest satisfaction. It's astonishing how the owner and a lady named Karishma blatantly lied to us about everything, and nothing that was promised was included in our stay. These frauds stopped receiving our calls once the payment was done. They hardly bothered to help us. To make matters worse, there were no flame shows to speak of, and the food was beyond pathetic. I implore tourists and foreigners alike not to book this disgusting, untidy, and hopeless excuse for accommodation if you value your experience in the desert. And don't even think about booking a desert jeep ride through them. Save yourself the trouble and avoid Hotel Desert Dream Palace and their desert stay at all costs.