Dell Exclusive Store - Virar, West - Computer store in Virar - Palghar, India

**A Disastrous Experience - Stay Away** I feel compelled to share my recent nightmarish experience with a laptop repair service, and I can't stress enough how crucial it is to stay away from this particular provider. To begin with, my laptop was entrusted to them for what should have been straightforward hinge repairs. However, instead of sticking to the agreed-upon service, they tacked on additional charges for unrelated repairs without my consent. This lack of transparency in billing was baffling and frustrating. The cherry on top of this already sour experience was the service representative, Jyoti, who initially promised to address my concerns but later refused even to provide her full name. This lack of accountability is both bizarre and unprofessional. Adding to the frustration, when I reached out to Dell to complain, I received a call from someone claiming to be from Dell support. They assured me they would help resolve the issue. However, this turned out to be a misleading tactic, as they merely passed the problem back to the service center's "backend support" team, who, to my dismay, were revealed to be their own colleagues sitting just beside Jyoti. To make matters worse, the quality of the repair work was abysmal. My laptop's condition actually deteriorated after the service, and it now feels like it was mishandled by an inexperienced technician. The hinge issue was never resolved, and new problems emerged. I implore potential customers to steer clear of this service provider. This experience has been nothing short of a disaster, and it's essential for both prospective customers and the company itself to take notice and rectify these glaring issues. Trust, transparency, and competence should be the minimum standards for any service provider, and sadly, these were glaringly absent here.

Not reliable service. Laptop given for another issue, and got it return with another issue which they are denying to correct it now. They are not even listening or recognition the new issue and saying its as usual. Wow, what an answer. Good DELL, keep it up so we could understand how pathetic your after sale services are.

Great support, Went their for a my Hinge issues, proactive calls for self collection and good suggestion to avoid unwanted cost

Good experience and we'll dectating bout the product to know well which one we take I'm very happy to purchase dell products

Very nice experience, loved the support from the team, special mention to Mr. Shahid for cooperating during the whole transaction!!

Very nice service. Great products.

Excellent service and good staff behaviour and well attending the customer

Excellent store and salesperson, they gave us kind and genuine advice to buy our laptop