Croma - Bhayander - Electronics store in Mumbai, Mira Bhayandar - Thane, India

Worst experience. As I visited Croma store at Bhayander near Maxus mall there was no one to assist you I was supposed to buy an iPhone on finance and have seen all the finance executives are very busy that they even ignoring the customers also and didn't saw any Croma staff to help me buying an iPhone . It seems like only the finance executives are running the store and customer experience is an option their.

What is Croma, it is such a big brand, I am not able to understand anything. I bought the TV on the day of Diwali, I have not received my TV after installation yet. Tomorrow a boy calls me and says I will come tomorrow. Now the boy says I am not coming. hoon what is this man I ll never ever I will never take anything from you Chroma and post it all over social networks I will Need my money back Location Mira road

I had the absolute WORST customer service experience to the point where I doubt they even care if you intend to make a purchase. I visited the store on three separate occasions, and not once did anyone bother to attend to me. Their communication skills are abysmal, and they seem to have no grasp of how to speak to someone who is interested in making a purchase. Instead of offering assistance and guidance, they appear to have a penchant for shifting blame and questioning the customer as if they are at fault. I can't express my disappointment enough. I had high hopes of purchasing my very first phone, and thanks to the Croma employees, that dream was mercilessly crushed. It's truly disheartening when a store's staff has the power to turn an exciting purchase into a nightmare. You deserve better treatment as a customer, and there are certainly stores out there that understand the value of good customer service.

Good store but rates are very high and products which they sold at store and online at Croma have different rates. They should allow the same rate at the store as well which they offer online is my expectation and suggestion ...

.Absolutely pathetic experience. We have bought a TV from this store on 23rd October and we are still waiting for its delivery on 26th night, well past their scheduled time. Absolutely no communication from the store apart from standard delivery message which has no mention of the names or numbers of the delivery persons. The phone numbers of this store given here and on their receipt are not working I called their customer care thrice in the day and received the usual assurance of a call back from this Store stipulated time but I am yet to receive the product or the call back! Did not expect such a responsible behaviour from a Tata enterprise I don't think I will opt for Croma in my further electronic or appliance purchases

Worst company in terms of customer service , they make a fool out of there customer, just to complete their target or whatever so ever they ask you to extend the warranty and every thing is covered for so and so period but when you actually call them they give reasons that this is not covered that is not covered. So I purchased a water purifier in 2021 with 1 year warranty and then they told us that you can extend tha warranty for 2 years and you have to pay so and so amount and everything will be covered for 3years . But now when I called them to check the purifier, the person who came to check he told me that the filter is not working so you have to change the filter, which is not included in the warranty so you have to pay for filter . And this filter you have to change almost in 1or 1 1/2 year which cost 2500 . And they don't tell you all this details when they ask you to extend the warranty, that time they say it's all included. So I really wanna tell you either give your customer a full information or don't ask them to extend the warranty. This already happened us 2 times , and the company is not at all bothered about their customer satisfaction . Because when you call them they just say we can't do anything thing rather then solving the problem.

Worst experience here in bhayander croma, staff is not so cooperative, we are her to purchase the laptop and waiting for almost 45 min but no buddy to attend us. I will suggest don't Purchase from here no respect for customers.

This store keeps variety of electronic products, home appliances , computer accessories, laptop, kitchen items etc. Bought a bluetooth earphone without testing it because they don't have open piece. Bought a food processor as well. The store has lucky coupon offer too (it's not available online). Chroma gives extended warranty on the products you buy. Staff are helpful and cordial. Expect more rush and crowd on weekends and on festival.