Crocs - Shoe store in Kochi, Ernakulam - Ernakulam, India

I recently had an incredibly disappointing experience at the Crocs store in Lulu Mall, Kochi. I cannot express how upset I am with the rude and inappropriate customer service I received during my visit. Upon entering the store, we were expected a warm welcome and assistance from the staff, but instead, we were met with a team of employees who seemed more interested in talking behind customers' backs than helping them find the right products. The atmosphere was far from inviting, and the lack of professionalism was evident. When I approached one of the staff members for assistance, we were met with a dismissive attitude and a complete lack of interest in helping me. It felt like my presence was an inconvenience to them. Not only was the staff unhelpful, but their behavior was outright rude. It's disheartening to encounter such a lack of courtesy and respect in a place that should be dedicated to customer satisfaction. Customer service is a fundamental aspect of any business, and I expected better from a reputable brand like Crocs. This experience has left me deeply disappointed and frustrated. I hope the management takes this feedback seriously and addresses the issues in their customer service approach. As a customer, I deserve respect, courtesy, and assistance when I visit a store, and sadly, I received none of these during my time at the Crocs shop in Lulu Mall, Kochi.

Bought two pairs of Crocs lite ride from lulu almost 4900/- and 5400/- each After one moth one pair got complaint and it got replaced with additional charge of rs 1000/- And the same product complaint within a month they reduce to take care of it totally disappointing almost 10500/- for the bloody crocs will never suggest anyone else Very bad

Extremely Bad service! My mom wanted a replacement for a footwear she barely used and the service she received by the staffs including the manager were poor. I believe you get best service only when you buy the shoe; the aftercare is shocking!!! I was there when we first bought the shoes and the service was exceptional they even vouched for the shoes we bought saying it will last a lifetime!! Nice sales I guess but aftercare is just sad!

Will never ever buy crocs. Bought a footwear worth 5995/- and had a leg pain within 2 days. I called them and they refused to give me a big size, also they were so arrogant over the phone . That middle aged sales guy will take you to the high end model and will tell that everything is rare and perfect match for you. Lastly he wanted me to open the sms and send feedback before leaving the shop. Stupid ... luckily I didn't do that...

I mean looks good but definitely not worth the price..5k for these hell no..

I really hated it Such a bad experience from the staffs I was trying on some and when I left I heard them say "such a waste of time". Horrible experience The staffs was very rude Please don't go there if u plan to buy crocs go somewhere else... The staffs don't treat anyone Even my friends told me that they had similar experience from them. I did not expect this from Lulu.

A lot of selections and I got a really good pair at a great price! Crocs are worth it always

Limited collection. The salesman who has a bit of a grey hair is more of a conman than a salesman. Shows you the costliest items. Lures children into buying eye catching stuff.. I would have left all the above as a good customer service till he did the below. He asked me to open the SMS from crocs..And made me give a 5 star rating. But the time I realised what was happening, it was all over.. Smart guy...