Courtyard by Marriott Gurugram Downtown - Hotel in Gurugram - Gurugram, India

Courtyard Marriott impresses with its combination of comfort and contemporary style. The rooms are well-appointed, featuring modern amenities that cater to both business and leisure travelers. The courteous staff adds a welcoming touch, ensuring a pleasant stay. The on-site facilities, including fitness centers and dining options, contribute to an overall enjoyable experience. Courtyard Marriott stands out for its reliability and commitment to guest satisfaction.

Rooms are quite spacious and clean. The swimming pool and surrounding area is amazing and very well maintained. Perfect place to relax when the weather is good! The staff does try to accommodate requests/complaints which is positive. One minor point- Air conditioning system needs to be upgraded as default setting for temperature is 18 degrees. The staff did try to resolve this but after 4 unsuccessful attempts and 1 room change, we gave up. Overall a pleasant stay

Food quality can be improved. Safety is a major concern in this hotel, not a very great experience in my last stay. There should be more strict procedures followed and applied to all the staff members.

Do not use their laundry service!! It is literally 20 (yes TWENTY) times more expensive than any other laundry places nearby. I wanted to cancel the laundry from my package and they said it's IMPOSSIBLE so I can't cancel the service I am extremely unhappy about. Washing of one T-shirt costs around 340 rupees (which is 3.5 EUR for one shirt!). For the reference 350 rupees is the price of 3.5 kg of laundry in a regular place. Also, there were a couple of hiccups with the taxi service when my request for the taxi was completely ignored. I would strongly advise not to use any of the services because they are horribly overpriced. Daylight robbery. The TV is really old so you can't even watch Netflix there or cast YouTube from your phone. I would give one star but the staff is nice and I like their gym.

The hotel has very professional service staff. They answer questions patiently and enthusiastically. There will be no transitional interruptions. You can rest with peace of mind. Although the hotel is a bit old, the facilities are in good use. If you are moving around, it is a good place choose.

When you claim to be a 5 star hotel and charge the guests accordingly, you are expected to offer top-notch hospitality services. When the guests choose to stay in a 5 star hotel, they expect to get a comfortable stay. Courtyard by Marriott Gurugram Downtown has a long way to become a 5 star hotel and our stay here is far from being comfortable. First of all, It's freezing cold in the lobby and the dining area of the hotel. The first night we had dinner here we saw the guests sitting in jackets trying to get warm. It is unbearably cold. The only explanation I got - it's cold time in Delhi now and we do not have central heating. Pretty good for a 5 star hotel! The room has the option for a/c only, not heating. Good luck to all the guests coming during cold times. You will depend on the weather in the city. We visited different 5 star hotels in Delhi for lunch and dinner and not a single one was as cold as Courtyard. Very limited options for European breakfast. Try to enjoy overcooked fried potatoes and ham which taste like rubber sole of a shoe and watery oats. The furnishing is old, some lamps in the room do not work, the cheapest possible hair dryer. It's a total disappointment

Best experience mostly due to wonderful , considerate and professional staff. Ms Suparna in reception was very helpful and so considerate that she arranged something for our daughters first Bday. Mr Atiq , chef , time and again took care of food needs of our baby daughter , being playful with her whildst catering to all guest. We faced no problem and enjoyed special day.

I stayed at Courtyard by Marriott Gurugram Downtown for a business trip. My stay was pleasant; I enjoyed my stay at Courtyard. The Property is located at the central location of Gurugram; overall, it's excellent. My conclusion and overall review Food quality - Excellent Ambiance-excellent Location - Excellent Interior -Excellent Service - Excellent I wish you the Best of Luck, Thank you!