Collection O The Oaks Residency - Hotel in Chennai - Chengalpattu, India

I recently had the unfortunate experience of staying at "Collection O The Oaks Residency" in Chennai, and I must say it was an absolute nightmare. Here are the reasons why I strongly advise against staying at this OYO property: 1. **Without Original ID, No Entry:** Upon our arrival at the hotel, we were greeted with an absolute lack of hospitality and professionalism. To our shock, the hotel staff refused to allow us inside our booked room because we didn't have the original ID with us. This meant that we had to sit there in the lobby, like stray dogs, for hours. It was a humiliating and frustrating experience, and the staff showed no empathy or willingness to accommodate guests who might not have their original ID on them. 2. **Unreasonable Policies:** The people behind the policies at "OYO" seemed to have no understanding of customer service or basic human decency. In the hospitality industry, flexibility and understanding are essential. Unfortunately, the staff at this hotel seemed oblivious to this fact. Sometimes they have valid reservations and identification that can be verified through electronic means. 3. **E-Aadhaar Rejection:** In this day and age, e-Aadhaar is accepted virtually everywhere in India. It is a valid government-issued identification document, and there's no reason for a hotel, especially one under the OYO brand, to refuse it. To make matters worse, both the hotel and OYO support were unhelpful and uncooperative, insisting on a hard copy of the Aadhaar card. The Government of India has clearly stated that e-Aadhaar should be treated as an original document, but the property manager at "Collection O The Oaks Residency" seemed unaware or unwilling to comply. 4. **Communication and Treatment:** The communication barriers at this OYO property were astonishing. The property manager didn't know English, and as a result, interacting with him was a frustrating ordeal. Not only did he fail to understand our concerns and requests, but he also treated us with utter disrespect. Being forced to sit outside the hotel, exposed to mosquitoes, and receiving such disrespectful treatment was not what we had in mind when we made our reservation. In conclusion, I cannot emphasize enough how unpleasant our stay at "Collection O The Oaks Residency" was. The complete lack of understanding and flexibility, refusal to accept valid identification, and the appalling treatment by the property manager left us feeling disheartened and disappointed. I strongly recommend avoiding this OYO property at all costs. Countless other hotels in Chennai will treat you with the respect and dignity that every guest deserves.

Worst experience. Ac was not cooling, bed sheets was dirty also hate the OYO customer care who advised to stay here. Don't waste your money on this hotel.

Very cheap people in Reception. There doing very fraud. Actually my booking is confirmed with 509rs of amount in OYO App. But the receptionist was asked extra amount. Nd his talking vry too much nd rash. Nd he calling to police for give complaint. They asked 1000rs for extra amount. That is non/Ac. They are not maintaining well. Literally they want to fight with customers. Plz guys don't go to that hotel. Very very worst hotel.

Very worst room I ever seen...Ac,Tv,Bathroom flesh & Lift not working....i booked in oyo they asked me to pay again in the hotel...pls don't go there

***DO NOT BOOK WITH THEM*** Unfortunately we had to deal with these scamsters as our booking was updated to 'closest property nearby' at the last moment from OYO. We went there at 10:30PM and they didn't provide us any accommodation saying OYO didn't consult with them before booking. We're on call with OYO customer support for about an hour during which they tried to reach this property but they didn't pick up the calls and didn't even wanted to talk to support people via our phone as well. We're left stranded in the middle of the night with women and children alongside. We left the property and asked for refund from OYO. Later we came to know that the property has marked us as 'check in'. Once we asked for register proof and ID if they had any, as it was a blatant lie, the property then switched their position saying we didn't have any ID with us so they denied entry. Please save yourself from the harassment and book anywhere than this.

Fraud Alert , Stay away from this property. Extra charge, no hospitality, the receptionist thinks he is Lord. You can watch a stout man sitting on couch, he is the owner he ll watch everything but he ll be behave like he doesn't know anything. Have seen 4 to 5 check in deny in a single day, many guest with family had to pay more than the booking amount, coz no other option left.

Very very worst rooms. Fan's are not running properly. They are ashing more money at the time of check-in. Need more improvement.

If you want to go through Nightmare.... Visit this Hotel, Room/Bedsheet everything stinking and Filthy Dirty, Flush not working, They didn't even provide drinking water and charged 1000/- extra