Collection O The Heaven Inn - Hotel in Kolkata, Khardaha - 24 Paraganas North, India

They charge double of whatever is in the app...nothing is good about this Oyo..dirty rooms... unprofessional..people seems nice but everything is dirty and not well maintained...i would suggest not to go if not emergency

they are not accepting norms of OYO.. They charge money as per their convenience.. for non ac they charge rs.1700-1800 ..charge is way much as compared to smaller room size....

My personal experience is very bad. . Worst oyo hotel ever... They charged extra 1000 rupees by saying that oyo only shows hourly parice on the app, so if u want a stay then u have to pay 1800 rupees wheather the price on the app shows 700 only....also rooms r very poor quality... I'm strongly recommend all couples to not to visit that place because they will charge you extra 50_60 c/o money from the price shown on the app and also we didn't feel safe in that stay(they don't have proper lock on door, they will not provide you the room key, in bathroom you'll notice totally open small window,no handwash, toilet seat is very cheap and dirty, toilet flash not working a bit).... Worst experience ever...... Moreover their stuff thinks they r extra cleaver, they will treat you like you guys r using oyo for first time and their exact words were, "sir oyo app mein sirf hourly rate k hisab se price show karta hai, wo actual price nehi hai.. Actual price hai ac room ka 1800 and non ac ka 1600"....also at the time of chekout they will ask some money from you as tip

Extremely disgusting hotel. Avoid even if you get it free of cost. Fraud and Scam hotel. They behaved rudely with my parents who is a diabetic. Since we booked online and not through them. They asked extra money and when we declined they started abusing me and decided not to accept our booking. We had to leave the hotel in the night and scout for a different hotel.

Very disappoint.. They charged extra money for room... They didn't follow Oyo guidelines. I book a room by Oyo app through by 780/- But they charged 1800/- Very very bad service.. Suggest to everyone never book that Oyo.

Cons : I book Ac room through OYO at Rs 555/-..but they are providing Non Ac room....& charged extra Rs 550/- for providing AC rooms. But in the OYO app it's clearly mentioned that I book AC room. They also charged 40/- rupees extra for services. 1st of all they provided used bedcovers & blanket covers..Then the changed it after complaining. They should be a little more aware of the cleanliness of the room. I have to check out at 6:00 o'clock in the morning.. But the main door was closed.. There is no person at the reception. I have to call several times to the provided number.. Pros : Location is the best thing for this property.. Kachkal More near Sodepur Station. Room decoration is good. Smart tv, wifi, wardrobe with mirror are there..

Absolutely Pathetic Experience. Everything about this property is a scam. They'll charge you convinience fees. They'll give you non ac room even if you paid for ac and ask you to pay more extra for ac. The rooms are shallow and small. My washroom lights were not working and they werw like use the flash of your phone. For convinience fees if you ask for bill they will threaten you. Absolutely pathetic experience. Please avoid, don't book this even if you get it for free.

The hotel rooms are too small also the AC doesn't work properly. I booked the room from OYO at a price of Rs600 but they said it's for hourly stay at the OYO for 1 hr & not for overnight stay . It was already 9PM and it was not possible to find another OYO so they demanded Rs1140 for non AC room and Rs1440 for AC room after bargaining I got to stay at a rate of RS 1240 instead of RS 600. So customers be aware that the OYO rate is false they doesn't accept OYO price also OYO customer care doesn't work fluently they take almost 1 hr for shifting to another property and its a lot of hassle for the customer. Really disappointed with OYO don't attract customers by showing less price than the expectation its really a unethical practice for the company. The room is 8/8 ft which was given to me at first just like a cubicle after a lot of arguments they offered me another room a little bigger where the hotel staffs sleep. Not looking forward for opting this OYO for the second time.