Collection O 28058 Hotel Gold Galaxy - Hotel in Kanpur - Kanpur Nagar, India

Very bad services and experience. Hotel is also not good from the staying point of view. Their behaviour towards tourist very worst... What we have booked online no any fulfilment of that was done by hotel management .. It was overall not Good at all.

The hotel is undergoing repairing process, it was full of dust. They have given me room on 3rd floor so it was always tiring to reach the room from the ground floor. Lift was not working.The bedsheet and toilets were very dirty. No toiletries were provided. Unmarried couple were visiting hotel for their illegitimate purpose, so this is not at all suitable for family. Food was very spicy but not tasty and I found human hair in the food. AC and staff behaviour was good. Dirty room, dirty toilets, no lift.

Hotel stay was good & room was neat & clean with good condition. Thanks Goibibo.........

1. As I have booked a family room because we were three members. 2. The room which was provided was very small as compare to the one which was shown during booking. 3. Extra bedding was asked but no blanket was given with it for the third person. 4. In my booking I had paid for the breakfast but it was denied by saying that kitchen is not functional. 5. Washroom door can't be locked from outside so it was open for all the time and due to this a pungent smell was there in the room all the time.

As I reached the hotel in evening, I was denied check in though I freebook the hotel through MakeMyTrip. The reason given to me was low tariff!! Can you imagine you precooked with complete payment and all of sudden they are asking double the amount which you have paid. I contacted MMT and they gave me solution was to compromise with paying more than 60% more money. So this type of fraud the MMT and this hotel guys is doing. AC was ok but bed sheet was so dirty, I requested them to change but the changed were was even worse. Next day there was no water supply. Again asked to solve the issue and got water after 9am! Don't waste your hard earn money to book this property. There is no zero star otherwise definitely has chosen that.

Very unhygienic place for any program full of houseflies in all places, staff ready to fight if you say anything, no cooperation, staff and manager behaviour very bad. Hotel rooms AC outdated and not working mostly rooms, rooms not clean. Function hall not clean no lift is working. Once you will pay no one will listen to you. Feeling cheated.

Pani ki motor Pani nhi deti breakfast hotel walo ki choice se interior bekar service or bekar plus point hotel manager behaviour is very poor and aggressive Manager name - Sunil Goswami

Worst service ever experienced no water in rooms, bathrooms were not cleaned, rooms, towel everything was dirty. AC was there in room but remote wasn't.