CMC Hospital - Hospital in Kottayam, Perumbaikad - Kottayam, India

The reception staff takes money for Doctors appointment, but not issuing any receipts!!! Usually for one appointment if we paid, there is another appointment free if it is within two weeks. We had a bad experience this time. On 17th October we visited Doctor and paid consultation fee and for next visit on 24th October it was free. On 31st October again when we visited we paid money and when we again visited on 3rd November they asked for consultation fee, which was supposedly free. When we enquired about this, it came to know that the receptionist who collected money on 31st October made in the system as it is a free consultation and seems took the money we paid. There is no management representative available there to make even a complaint!! It's management is very disorganised it seems and having no control on its staff.

Pathetic service. After paying the OP charges, we didn't receive any kind of bills or any token. Then they asked us to proceed to the waiting area and told us that the nurse would call us. After waiting for a few minutes, when we went again, they told us we needed to tell the nurse about our file. When we told the nurse (one elderly lady), our file was already there and the nurse didn't care to call us. The attitude of the nurse and the doctor (gen. physician) was totally unprofessional and seemed rude. We got a huge load of costly medicines for a flu like symptom, that too from some unpopular medicine companies.

Body pain and fever charge 1500 Good service But doctor want take atleast +2 course

Pre Booked for a scan by phone but when came to do the scan with 3 hr fasting they simply give a token of a long que which almost take another 3 hr waiting for the patient who came already with a 3 hr fasting. Totally an unprofessional approach even from the front desk.

I was in urgency to take vitamins B12 injection (IM). I telephonically enquired to know whether this hospital can administer it for me then. I also informed them that I had my physician's prescription, the medicine, syringe and all. I specifically asked whether I have to take an op ticket. To that they replied that I need not take a ticket but they need a file to be created with my details. They also instructed me to bring the prescription, medicine and all. On reaching the hospital I handed over the prescription at the causality as informed me at the reception. The prescription was returned to me with a round marked over the date and the staff told me that the doctor said this prescription is more than one month old and need a fresh one. To this I pointed out that the prescription says the medicine is to be administered ONCE in a month. Hence the date. After a while the Staff returned with a comment, 'ask your physician to put the date correct in future. This time they are entertaining it.' My Physician is having more than one PG degree in respective fields and practicing in a very famous hospital. All these are obvious in the prescription itself. Since they agreed to administer this time, and that was the last IM in the course for the vitamin B 12 deficiency treatment, I didn't respond. Now they asked me to take an op ticket costing Rs.150/- I pointed out to the above telephonic conversation but of no use. The total cost of medicine, syringe and all i had with me cost below rs. 20/-. To me it seemed to be illogical to take a ticket costing about 10 times to administer. And the cost for administration is yet to know. Hence I quit. Now the questions in my mind are these. 1. Why they have misguided me regarding the OP ticket in the telephonic conversation? 2. Whether the physician at the OP doesn't know English? Whether he studied in China? 3. Whether he does not know the protocol for treatment of vitamin B12 deficiency? This is my experience shared here for the information of the fellow citizens who may be thinking about going to this hospital.

It seems they can only afford the worst doctors.

Please don't go to this hospital for severe illness, especially cancer. They failed to diagnosis properly cancer in stomach of my grandfather when already throat cancer at beginning stage was under treatment. Now his situation went to metastatic condition where no further treatment was possible. They failed to diagnose it even after regular checkups and treatment. Always go for second opinion before starting treatment.

Good hospital, i like it...