Club Mahindra Resort Cherai Kochi - Resort hotel in Kochi - Ernakulam, India

I went as a club Mahindra member. The rooms are pretty clean and well maintained. Hospitable and great staffs. It is right in front of the beach, so accessing the beach is easy, but I lost track of time spending time in the resort with my family. I loved my time there.

We had booked the day package which turned out to be an interesting and fun affair. The food was scrumptious and altogether well-organised. A special mention is for their hospitality- with a few toddlers and three harried mothers in tow, the staff were extremely accommodative and met our last minute requests in short notice. They endeavoured to make it a lovely experience for us city dwellers.

Terrible experience. Electrical issues throughout the evening. Continuously power tripping. The food was very ordinary throughout our stay. Poorly trained staff. I was vociferous that I should get a room day credited back to me for the day and they refused . People, please don't become members of Club Mahindra. It is definitely not worth the money you end up paying. I have been a member for 20 years. Trust me. Don't get fooled.

Club Mahindra Cherai is a pretty place. One side has a lovely lake, and the other side has a cool sea-facing beach property. We got a lake-view 1-bedroom place, but, gotta be honest, the service was kinda bad. Still, the place itself is so nice. I'd rate it a solid 4.

We booked a studio, but was accommodated into a old hotel room instead. The room needed maintenance and the basic amenities were missing like water bottles and toiletries. The staff was repeatedly trying to convince us that the room is as good as the Studio facing backwaters, which was sadly not! Overall had the experience of staying in a 3-star hotel.

I recently stayed at this property for 2 nights. I'd like to appreciate all the staff members starting from the smiling faces at the front desk, the restaurant managers and servers, the chefs, masseuses at the spa and all other house help professionals. These people work sincerely hard to make you feel home and will ensure to check on you and your families all the time. I was particularly impressed by the way they treat you at the meal table - with so much affection & warmth - they will ensure you aren't leaving the table without having dessert - makes one's stomach fuller & heart more content! Managers kept dropping by for those quick chats that made us feel belonged in a different land :) I happened to fall sick on one of the days - the gentleman at the front desk made sure to arrange for my visit at the nearest hospital and the driver was kind enough to run around in the hospital with my partner as the place was new for us and helped us ease with the language barrier. These folks truly dedicate themselves at your service, whether it's raining heavily or in scorching heat, and are disciplined with their values! I'm grateful to have had the opportunity of staying around such beautiful hearts and souls. Thank you

Hair in food , cockroach in juice bottle and flies all around inside the restaurant . major impact reason for food poison. Resort require maintenance high time. very bad condition of the property. only staff are cordial but overall experience not satisfied .

Only giving stars for the location. Rooms are ok. But quite old. Needs maintenance. Basic amenities in the washroom are by design missing. Then the phone is too old. You have to shout over the phone. Coming to hospitality. I mean they seemed good at start. But they kept on selling their candle light dinner. Honestly I wanted to do. But they were like asking after every 5 mins during my dinner. How's the food. And follow up with what will be the menu for candle light. I told them 5 6 times. Let's discuss in morning. Let me have dinner in peace. But for an hour I was there in their resturant, it sucked all the blood. Asking a lot of repetitive question. Keeping an eye on me after every 5 mins, that I had the honestly run away from them. Over hospitality sucks. And it sucks bad. Also quality wise, good tasted ok. You are paying for 5 star but getting 3.5 or 4 max in one two dishes. Rest dishes were dull. Seemed like reheated and kept from afternoon. Coming to water, even the drinking water was provided in jug. No bottle. And jug opening was so slow, to drink water, you need to wait a min for one glass. Anyways, I enjoyed rest of my stay. Went to beach and a couple of other places nearby. Cherai is good overall.