Chili's American Grill - Tex-Mex restaurant in Chennai - Chennai, India

Burger bottom bread was soggy, top was hard. Boneless chicken wings was tossed with a sauce that was tasteless. AC water was dripping due to which we had to shift tables. All the food ordered were not good. However the team members were good and the services were good. The investor must look into the kitchen for improving food quality. Also must ensure the oil used for frying has to be good as all the items had similar oil smell which was not good.

I went here with high expectations, I have been to other outlets of chilis, but this was my first time at Phoenix mall. The restaurant wasn't very packed but it took the staff 10 minutes to get us seated. We ordered 2 starters and 1 main. Everything tasted great, and the portion size wasn't too bad either. The service on the other hand was just plain bad, it took them 15 minutes to take our order. Once we got our food, we realised the dip was missing, by the time the staff got it for us, we were already done with that dish. Moreover when we asked for an extra dip, the waitress ignored us and proceeded to seat someone else down, when asked she that they were customers (what were we then). They didn't seem understaffed, there were a good 2-3 people standing around. To top it all, a lamp above one of the tables suddenly fell to floor startling everyone. Very poor service, but the food was good. Would NOT recommend visiting Overall 2.3/5 stars from me

The food here was good but way too costly for the quantity. The chicken tenders were so good and their mayo is a must try, will go along with any starter. The burger bun was dry and crumbled. And, the patty was also dry and thick, not the best. Their baby back ribs were good but nothing special as they advertise, it didn't fall off the bone and it's quite dry. Overall you can visit once for an experience but at a high cost.

A decent place for american style cuisine. Cant say that the food was exceptional as something was missing. The service was good though.

Food was awesome.. The service team was not able to cater to the crowd. There was confusion and delay . We were waiting for the food for a long time then had to remind twice to check the status. Even waited to get the bill and we finally got up went to billing counter and paid and left.. The brand is doing well because of the taste but efforts to improve the service team needs to be taken. The service team was not enough to handle the crowd.

Our experience at Chili's was very poor. Although the ambience and the service was good, the food unfortunately ruined our experience. We had the veg chilli for starters. It was sooooo salty that we couldn't even eat it. Then we had the green chili enchiladas- it came with a mountain of rice and the filling inside the tortilla was so burnt that it caused us to cough. Then we got the veg and beans fajita - despite the menu saying it comes with a guacamole- we weren't given any and it was brought to us only at the very end of our meal. The tortillas were very tough and hard to chew. On the whole, would not recommend.

Food ok. But if you are looking for rice based options they are very less options almost 1-2 that's all. Tacos are good. Snack plate average. Chicken breast pieces are bit dry and coating for crisps and chicken not that great. The food is bit bland don't get caught up by the name chillies. But if your looking for Mexican cuisine with a bit of less spicy it's a great place.

First of all a huge huge thank you to the entire staff headed by two people Mr Shanmugam and Mrs Devi. We have celebrated our sons 5th Birthday where around 60 people were there with 20 kids and each one of them had a fantastic time. From the welcome drinks to the starters to the main course to the desserts every single dish was appreciated and delicious. Kids had a special menu and they had a blast. Though we had a set menu we did offer everyone a la carte menu as well. The service was fantabulous, with timely and very well organised team. A huge huge thank you to each one of them . Will spread in word to each one of them around if looking for small gathering's .