Cherai Natural Beach - Resort hotel in Pallippuram, Kochi - Ernakulam, India

Wonderful experience and great location. Eco friendly atmosphere. Calm area to relax . we can see Beach from balcony. Altogether excellent.

The only positive side I feel is the location of the property. The staff is somehow better. I booked 2 rooms having Sea View(as they mentioned it is). But it is not like what we may expect. Will be a waste of money, better you can have a room without the sea view for lesser price and enjoy the sea later. Rooms are not at all clean, the towel provided was dirty and can see many stains. No mirror (which is a basic facility for a room worth Rs.2500), no drinking water, no breakfast, and more over there was no mat besides the washroom. The cupboard have no hangers, and in the washroom there were no hangers to keep even the towel. And the funniest part was, there was a TV in one room but not working and in another room there was a water heater but not connected to power supply. Really the worst experience I had in a hotel with my family ever. I think most of the comments posted about this hotel were some kinda paid promotions. Because I went there after reading those reviews, and now I noticed many of the comments on the very bottom were similar to my experience

Horrible experience in Cheri natural beach hotel's most unhygienic and dirty accommodation, ants and bugs are on the floor, "Very rudeness behavior by the staff", Also, the bathroom equipment is not clean and the exos fans not working, the gear not working, the shower is tap broken, the door locks are broken, also the bed is not comfortable and very badly smalling from the rooms. If possible then I will give a -ve rating. Never come to this place.

Worst resort which I have never stayed before at all. Booked two AC rooms but in another room ac was not working properly ,heater doesn't work properly. If we complain to manager there wil be no proper response and he shows his arrogance towards customers. No maintenance and room is not tat clean and bed bugs are more. If anyone trying to buk this resort dnt ever buk this at any cost. Don't buk this resort even if thy provide for free

Worst ever hotel i have ever been . Disgusting room , stinking toilet, ents and insects everywhere. Mannerless and rude staffs. Thery didn't even bother for guest's security. Only one light and one plug point is working rest are out off service. I would given 1/2 star if there is option.

Service is very bad. No guests allowed. Only 2 person per room. Instead of giving spare bed, we had to rent 2 rooms for 3 people.

Booked 2 rooms seeing the 4 star rating. But the rooms and service are not even worth 1 star. Had to wait around 30 mins on arrival as there was no staff at the property. The rooms were not clean and also had a foul smell. There was no water at the restroom, no blankets, no intercom and tv wasn't working. The staff was very arrogant right from the very start. They were very argumentative while checking any matter with them.

BASIC AMENITIES AND SERVICE IS LACKING ! Pros first: Only outside looks good and the place is overall calm and safe. We were two girls traveling. Cons: We booked the best AC room available and yet: The bedsheets and towels were stained and old. The washbasin tap is broken. AC remote doesn't work. No soap is provided (basic!) Not to mention mandatory drinking water bottle wasn't provided either, we had to pay extra. No toilet paper. No garbage bin in the room. There is huge ant and pest problem too. Maybe because of the terrain which is still understandable. We were asked to checkout at 10.30 am which wasn't mentioned earlier. Even the booking site mentioned till 11. Request to the management: Kindly visit similar properties who are better and try to understand and make changes. Wont even cost you much!