Caratlane VR Mall Chennai - Jewelry store in Chennai - Chennai, India

I have ordered this evil eye bracelet in VR chennai. Their customer super is excellent and very helpful. I wanted to give 5 stars to them but delivery is delayed and chased for few days to connect them. Finally got this cute bracelet with cute packaging.

I was quite taken aback by the numerous positive reviews I've seen here. Perhaps I'm an exception, but my recent experience was far from pleasant. Yesterday, I had every intention of purchasing a new diamond ring from CaratLane. When I entered the store, however, I was treated poorly. Despite our waiting patiently, the only salesman on duty completely ignored us, as he was already assisting another customer who had arrived just seconds before us. I tried to get his attention several times, only to be met with a dismissive gesture to wait. It was only when the other customer urged him to acknowledge us, that he reluctantly turned his attention to us. He had been standing right behind them without even attempting to inquire about our needs. I couldn't help but feel that it might have been because I was wearing a niqab, and he assumed I couldn't afford to make a purchase. I felt devalued, as though I didn't matter and had no right to be in their prestigious store. CaratLane, this is not how customers should be treated.

Good Job varshini nice customer handleing and very clear and friendly speech . Wow collection awesome team work CARATLANE

The Caratlane store in VR Mall is an amazing place to shop for. The location of the mall is easy to reach. The variety at the store is amazing. The Sales Manager Abdul has guided us through our requirement well and we are extremely satisfied with the ambience, variety, cost and service. There is also an option of customising products as per your requirement. You may check out the store for a wide variety of jewellery. Happy Shopping.

I wanted to share my amazing experience with CaratLane. I recently ordered a custom ring from them, and I have to say, their customer service was exceptional. Abdul, in particular, was a great help throughout the entire process. He patiently explained everything, assisted with a rush delivery, and kept me updated regularly. Thanks to CaratLane, my diamond buying experience was truly special. I highly recommend them if you're looking for a custom piece of jewelry. Special thanks to Abdul again!

excellent custom service with a warm welcome. they are ready to show n number of designs without tiring that will make the customer comfortable

Had an excellent time the two times I came to the store. Was aided by Varshini both times, she performed an excellent job of understanding my taste and finding items for me to take a look at before I settled on my choosen items. This was my first experience in CaratLane and it was one that will have me coming back soon.

I had a wonderful experience at this diamond store. The staff was friendly, and the quality of their diamonds was impressive. I'm extremely satisfied with my purchase.