Capital O 84240 Hotel Galaxy - Hotel in Mumbai, Thane - Thane, India

I saw this latest review about this man talking about the reception lady and if they don't remove her the hotel's goodwill and management will tank. But when the whole scenario took place I was just climbing up the stairs. And the man was using profanities to that woman with his highest voice which was heard till ground floor. That's not the way to talk to a woman or any person in general. They have to do their job no matter what. And I've been regularly staying at that hotel for work and never once have I found that woman to be arrogant or talking in a bad way. She is kind and is very helpful. And all the other staffs are kind and helpful too.

The hotel rooms are not safe as there employees can enter the room without permission which is very bad and not acceptable behaviour. Do not visit this hotel . Bhakwas hotel

I visited the hotel few days back and I've got to say it I was a bit skeptical after reading the reviews but rhe price was comparatively affordable than other hotels so i went for it. The lady at the reception was really nice, sweet and supportive contrasting the reviews I read. The hotel is very safe for girls staying alone. The staff is really cooperative and ready to help with whatever you need. The room was upto mark and too great at the price they provide.

My last time experience in the month of December 2021 was great that's why booked the hotel again this time but this time the service and experience with the hotel was entirely different. The cleaning of hotel was not up to the mark . We could feel the oil on the surface. The exhaust didn't function and when we complain about it they say it just don't function. The room were having spider web on the above corners as if they have not been clean since ages. Fir this we asked the room change and what we get is worse room even than that. Last time the outside food we order was delivered to us at our room by the service boy but this time the hotel staff made us come down to the counter and then take it saying we only deliver to the room if you order from our hotel. I mean the service boy was just sitting there . It felt like the hotel staff and service boy don't care about you once you book the hotel room.

I done booking for stay by Agoda, firstly hotel staff confirm your booking and when you visit lodge for stay they denied. My check in time was 5 PM. When you say them that confirmation of room provide by them then they will say now I don't have room. Such Apathetic service because I was trying to thane for my work purpose. Apart from that they suggest prince hotel, such Apathetic business Statics used by them. Friends if you planning to book this hotel online atleast try to confirm from booking site. This lodge staff would land you in trouble.

This hotel is the worst hotel i have ever seen, the hotel manager and the reception lady always denies if you booked through online (i.e., oyo or agoda) as because if you book through online the price be around 950 rupees but they demanding 1500 rupees for their room. They will say that the online booking got cancelled or the money you paid is not reflecting in hotel site or the manager have cancel their online booking facilities. All they need is extra money and they are baiting customers through online by giving less amount and later after coming to their premises asking more money This was not the first time their doing they have been doing this for lot of time, better avoid these ethicless hotel to have a safe and enjoyable journey

I had stayed for 5 days in this hotel. It was a good stay, room was clean, wifi and TV was working properly. On the first day washroom spray wasn't working so we asked receptionist to fix it and next day it was fixed. I found this hotel safe and couple friendly. On the top of that the location is very convenient.

Hotel galaxy inn is located very near to Thane railway station...Hotel location is very prime..close to all markets.. restaurant is not there in the hotel..but you can find..many good restaurants nearby..rooms are small a bit...but. Looks new..all fittings are good.. cooperative staff..