Capital O 6581 HOTEL PARK RESIDENCY - Hotel in Mumbai - Mumbai Suburban, India

The person at the reception asked me to show the booking in mobile. After few minutes he cancelled my booking from my phone and said the new price. I said, that i already made a partial. He said that it will come back. But i know the policy and it won't comeback. After talking to him for so long, they reduced my partial amount from the quote which he said. Also the room is not clean at all, i could see 2 to 3 worms in bed and cuboards. Pathetic experience. They are doing like when you checkin, so that you won't have any choice. And if you want with GST bill, he demands extra 400rs, for the one they are paying, we have to give. OYO it's your responsibility to take care of such things as we came with trusting your brand value

Staying this property some day it's awesome assemble room and all hotel area . Previous experience more then beautiful now Receptionist and all staff very good

The room is ok. Bad hospitality by the front desk people and doesn't know how to treat the customer. Asks for extra amount if you book previously through oyo or online platforms. No breakfast is provided. No keys for the room also and says various reasons. The rooms are not so great except for the one's in ground floor.

Hotel manager refused to check in bcoz my traffic was less in the app after talking for almost 1hrs with customer service executive she also told that u need to make a payment what the manager is saying.. the amount with was showing me in the app from that I have made the payment 300 to 400 extra. So it was a worst experience with Oyo i will never suggest Oyo to any one

When we reached the hotel, the hoteliers said, we have stopped taking booking of oyo We had to take a different price see room there. Still they gave us the room so dirty that we can't tell If you don't want to take then please don't accept first, we have problem.

The hotel guys asked us for an extra 1000rs. After telling him that we already pre booked on bookings and paid half why extra? He said sorry our rates are changed. HE DENIED US CHECK IN AND WAS THE MOST RUDE PERSON EVER. He asked us to contact OYO and OYO didn't help and asked to call bookings who didn't do any good. Infact the Guys at the hotel lied to them saying we didn't ask them extra money. After hours of calls and waiting we decided to pay an extra Rs1000 as we didn't want to go with our luggage and Find another hotel as they weren't refunding our money too. Hence We were forced to pay that Rs1000 and stay. And you know the worst part? We were accommodated in another Hotel.They put us at the worst OYO WEST INN it was so so unhygienic and dirty. There were cig buds and Cobb webs. There were open drainage and cockroaches. The beds were stained and hair everywhere. The keys didn't work and the people were so rude. After booking 3 rooms they wanted to accommodate us in a triple room. Hotel ASCOT AND WEST INN is the worst worst worst. Worst experience ever!

Disgusting staffs .they are taking very high amount more than the Oyo app seen .third class rooms ac is not working bathroom light was not working rude behaviour of the staffs .food is very expensive with 0 taste ...guys i suggest don't go to this hotel

Don't visit this place , poor rooms,Worst behaviour by the front desk people who sits there.. waste of money and time. Rooms are so bad and so small that One person cant move inside the room. Ac never works. Room service is very poor. And tv is also not working..don't go there.