Capital O 43116 Hotel Grand - Hotel in New Delhi - Central, India

Rooms seem value for money very rude managers very slow service, even things like drinking water sometimes came half an hour later bathroom door didn't work no hot water shower didn't work and according to the service it is working if water is barely coming out of it. things can be adjusted from both the sides at times if talked properly, but the worse thing is the rude tone of the managers, makes you feel they deserve to get bad reviews like these.

I have stayed here for 2 days. They cancelled the OYO booking (LO1S5857) I had without my notice and provided room offline. I have paid the balance amount in cash at the hotel desk while check in. Hot water service wasn't available. After many requests the attendant got me a single bucket of hot water. Overall Hotel was decent with a bad locality. Customer service was not professional. Room - 4/5 Services - 2/5 @OYO Overall, I wasn't satisfied with the stay and services. Could have been better.

Very unprofessional behavior by the staff. Room was not clean. The towels had one inch holes in them. No toiletries were provided. Bathroom was dirty. Room services was not responsive. Had to call multiple times still no one cared to attend. The AC was not working when complained nobody cared to even check on that. The staff was tying to rate themselves 5 stars using my phone. Which they asked to check the booking details and said "aapka kaam hua na abb ruko humara hone do"

The worst hotel ever. The staff is so rude, they have zero respect or manners. They will make you wait for hours for check-in and overcharge you, trying to scam you out of extra money one way or the other. The room service is very slow and the location of the hotel is also shady. They will not clean your room or change your sheets throughout your stay.

Worst Hotel I had ever been, The staff behavior is not at all good, very impolite, The service is very low and the AC in the room stops working every time and the reception doesnt bother about it at all. Specially people from another states should not go at this hotel, not at all. Hot water is also not available Very very bad service

The staff is so rude, they have zero respect or manners. Hotel guys switches off the AC as and when required from their control room in the middle of the day or night. I need to ask them constantly to turn on the AC. This is one thing I have never ever seen in any hotel. Better find another option but this one is a straight NO.

I would like to give 2 start because of the location as it is located in middle of Street Market which has conjunction of traffic and public, well those who has USA VAC fingerprint appointmente should stay here as it is 1 km fare from the hotel. most cheapest price hotel i ever found is this only . lack of hygieness Rooms are not cleaned bad smell from bathroom was the other problems soo it was very bad experience for me. i don't suggest anyone to stay, if you are looking for cheapest hotel then you should go for it.

Hotel and rooms are decent, staff is soo greedy trying to charge us complimentary breakfast for three day, wrong bills were created for bislery bottles which we didn't even ordered, son of the owner was very rude during checkout, service was poor, need to call multiple times for any assistance. Hot water was not there all the time only 3 hrs in morning and evening which we had to call multiple times, don't dare to try pasta in hotel it's yuckkk..!!