Capital O 325 MEDANTA SQUARE - Hotel in Gurugram - Gurugram, India

Hotel is very well maintained and staff is very nice, and rooms and hotel are very clean and receptionist are well behavioured and I love this hotel They helped us lot and my family enjoy the stay Thanku....

The hotel is very amazing ,,,and loacted in very prime loacation and the food is very tasty and hygenic .....

Strictly average place. I booked through Oyo. Rooms were average clean. Food was also ok

Very well ventilated rooms with lots of sun and air. Excellent location.

Me & my friend stayed here for two days and during these days we changed 3 rooms due to bedbugs, rat crawling on the floor, lack of water in washroom and when we asked asked what's should we do then they said "Bhaiya ab ham kya kar sakte hain isme". After all this which we faced here, if you are still booking this place then book at your own risk.GOOD LUCK!!

Property with worst service.. Firstly, they won't entertain bookings via any booking app (Agoda, OYO, MMT, Goibibo etc.) and would deny the check-in which eventually would require you to contact the booking partner's customer care and the whole process would waste your time (forget about any urgency, if any) and you might be needed to pay some extra bucks to hotel manager at the property (like some bribe) to get your booking confirmed. Moreover, no toiletries were provided and staff would make excuses even if you'd ask for towel/shampoo (forget about extra pair of toiletries ;p) Even the breakfast was not served since the cook was not available and each and every person (from other rooms) complained about same to the manager but nothing was arranged. The room television would play only free to air channels, no subscriptions were available (forget about Prime/Netflix).. We had India vs Srilanka T20I and we had to watch the same on our mobiles. Can't expect anything worse than what i experienced here..

Everything is good enough but the things you need to improve, that is hospitality services. I think you should teach your staff and management how to deal with the customers, how to be polite on every question and how should they answer, especially by leaving their attitude behind. Apart from this, they should be punctual. I asked for the dinner if it can be arranged, they denied and asked me to place an online order from any nearest restaurants. I ordered and the food was delievered within 15-20 minutes. I asked the your staff members to deliver the plates and bows in my room, and they took forever to deliver it. I waited for more than 45 minutes to get the plates and bowls, even I had to walk through to recieve the plates from the reception area. Despite they make any nice excuse to satisfy my anger, they said, every of the staff member were having dinner. I do respect and would love to wait if someone is having their dinner but how they took 45 minutes to complete a single task. Please improve this issues so I can change my point of view and can change my review rating acordingly. Thanks.

Just ok type hotel near Medanta medicity Gurugram