Capital O 12244 Hotel Jk Palace - Hotel in Prayagraj - Prayagraj, India

Extremely poor service and ill-mannered staff . Rooms were poorly furnished and were smelling like urine. Currently some renovations were going on so there was no electricity and constant loud drilling making is impossible to sleep and when you tell this to the receptionist, he misbehaves (and was drunk ) . Not a good place to stay at all

Good and spacious rooms at price point plus excellent location. Now it also provides toiletery amenities with it. The downside is the set top box with no channel playing, you have to ask the reception to start it and then it will play

Stayed at hotel for 1 day with family. Pro : 1) hotel is at prime location and easily accessible. 2) They provided towels and basic kit no problem with that. 3) Food was decent enough and service time was good. Cons 1) Not value for the quality of room. Definitely not good vibes Outside/inside room. 2) No kettle to get warm water 3) No 1 litre basic water bottle provided. 4) The overall feel seeing the pictures is like some good hotel but the bathroom cleanliness and the way everything is looks too broken and not tidy enough. The hotel is not worth the money. I won't recommend this hotel and I won't again visit this hotel.

Overall rooms were good and service too just the effectiveness of air conditioner was an issue

Decent hotel for the below 1.5K category. Gr8 Location. Rooms are decent and you get what you are paying off.

Please do not get fooled by the pics of these hotel on google, Booking. Com, MMT Or Tripadvisor. This is the worst hotel stay one can ever have and the dirtiest one with bad behaviour of staff. I have a list of problems begins here :- - Overall quality of room was poor as it never felt clean infact a lot of corners were with spots of Tobacco and especially the bathroom was not clean. - The housekeeping service of no use as they just used to mop bathroom & Broom the room nothing called toilet cleaning and they won't change towel until you will tell them. - The uncle on reception ( Golden hair old one always eating tobacco) would show attitude and was of no help the behaviour was really poor. - They will change your room behind your back even if your luggage is completely open and be shameless about it. - There are only 4-5 channel on TV ans they will tell you that the amount of money paid for room is not enough to recharge the full TV hence only basic facility is there. - Internet service is not there the Jio net is always down. - From flies, to mosquitoes to ladybird to dangerous grasshopper will enter your room but the hotel has no mosquito repellent infact if you tell them to keep something in room they will keep the door open letting all these dangerous flies enter in room in bulk I'm evening. - They let people sleep on the floor on each floor of the hotel in the lobby area who not only cause disturbance but also create an environment which is unsafe. - They don't stop drunk people at night creating ruckus on the floor and they don't even stop them from knocking the wrong room Or abusing. - Property is so dirty it need serious renovation - lift is in poor condition there is no maintenance and it is very much unsafe - All fire extinguisher are stacked on ground floor in lobby - No breakfast buffet it is personal order in room which cause delay although food is the only factor which was good. - Except for basic cleanliness overall quality was really poor of the hotel - Power cuts are normal and it takes 15-20 min before generator comes on - Tap water generally would get over in the morning and Hotel team will act surprised So kindly do not and never ever stay in this property ever.

Worst hotel ! Can't call a hotel, zero Service , No hot water, staff is rude

Hotel people those who handle customer specially a old man in morning time speak so much nonsense. He is confused type of person speak rudely so. I visit Prayagraj frequently but I will never visit this hotel again. People also play loude music on 2nd floor, smell cigrate also a big issue. In room mouse also disturb me whole night. Service is so slow. No complementary tea and breakfast charge is High. My advice never visit this hotel. Hotel person is also so much annoying. During check in time they will promise different while check out time talk different. They overcharged if stayed 2-3 hours extract. Horrible experience. Never visit.