Capital Honda - Car Service Station in Chennai - Chennai, India

I started having issues in brake immediately after the service done at this service centre. My car perfectly running fine until I stop for regular service at Perungudi station. The car vibrates after applying hand brake. I have driven the car for 20K kms and was informed the brake pads will be replaced during next service and currently the brake pads are in good condition. A simple thing was not done properly that dashboard was not fixed properly after changing ac filters. I don't think they have examined the braking system precisely. What is the main reason for doing periodic service? It is not for looting money from us. Braking system is very sensitive part that needs regular examination. Paid 12k for nothing. I will never bring my car here and think twice before you do regular service here.

Lost trust in Capital Honda because of my worst experience with the Third Free Service of my car. They had delivered the car without even doing an inspection and the car came back to me with the same state when I had given it to them..

Service is poor. But cost is high. They start the showroom by 10AM and deliver vehicles by night. They claim free pick up and drop but ask us to pay the driver. No care is taken to uphold customer commitments. The major issue comes when you try to make insurance claim. These people sell zero deprecation insurance to us promising that they will assist in insurance claims. But when you take it to claim, they just do some shabby paint job and never honor the zero deprecation clause. I suggest not to go for those costly insurance covers believing that these people will support us in claims.

For Amaze general service they charged 19k. No extra repairs nothing just for general service. Service also not at all impressive, Car interiors are not cleaned just placed a paper on mats and given, Didn't cleaned seats as well. Even minor scratches which will go off on rubbing with 3m car rub also not removed. I have given car for pick up and drop , service advisory didn't even explained what they are going to service or estimate cost .He is just talking and cutting the call not even listening to what we want to say. Without letting me know they just added all the add on services. Bill is not at all proper everything is showing as 0 but in last page they added 9k service and 9k labour. Will never give to service here and I wont recommend this to anyone at all. My previous service is at different city and they it costed me 7k. This service centre people are very money minded.

There is a complete lack of professionalism with no proper communication, resulting in delayed deliveries. They even deliver cars without proper cleaning and are known to cause damage. Despite our inquiries, their response usually involves apologies and assurances of providing the best solution, yet they rarely take any substantial action. Our experience involved leaving our car for bodywork and service, during which some damages occurred. They admitted their mistake and promised rectification. We submitted the car again for the promised painting, yet upon delivery, no noticeable changes were made. When we confronted them, their response was another apology and assurance of fixing the issue, but subsequent communication was nonexistent. We escalated the matter by sending an email to their Customer Relations head, hoping for some acknowledgement or response, but again, there was no reply. If they intend to continue operating their business, it is imperative that they display even a minimum level of professionalism and take responsibility for their actions.

Came for the first service of city here. I had to wait for an hour to hand over the car and 2 hours while picking up the car which was already ready. They did an underbody paint job and it was spilled to the side of the car as well. Managers don't seem to care and were just laughing and chitchatting. My car was better off if it's just at home. It just baffles me that no one there cares about the quality of work.

This is my 5th continuous service and I am totally satisfied with the experience. Especially Mr. Mohan helped me diagnosed my wr-v vehicle (TN14S1627)and explained the necessary issues and health report of my car. Also he delivered my car as promised. They keep check with me after service feedback and service dues. Excellent service team and I wish they should continue.

Waste of time and not at all good doing the service in this place. The road side service centre is far better than the capital OMR Honda. My strongest recommendation is not to go for service. They are learning and learning the service with my car and my money. They are doing it on the service basis of hit and trail .. useless service centre.. no one is taking the responsibility in addressing customers complaints. Including the Service center GM. The biggest problem in this services centre is that ,none of the employees is for a long time as this is not a good place to deal with as service advisors are keep changing so you have update all the issues story with new advisor . This really really big pain area to address by the management. For sure down the line. Costomer Stop coming to this place for service. The most important point is that customers will think and go and buy other brands cars instead of Honda. People will lose confidence in the Honda brand.. so many options are available for me to do the service.. why we are coming to Honda Service center. Do you think we need to pay money without doing anything? And where is Honda Service quality come into picture? This is the worst place and no one can do the service worse than this place.