Calm Spa & Salon - Novotel Vijayawada - Spa and health club in Vijayawada - Krishna, India

There were a few aspects of my visit that left me dissatisfied. Firstly, the ambiance in the massage room could be improved. There was a lot of noise coming from outside while I was getting my massage. Secondly, coordination issues among staff members. I went during the day and I was given an appointment for the evening for the same day, when I went there in the evening the staff changed and I was told to wait for half an hour after which they told me the therapist are not available so they have to push for next day. Complete chaos regarding scheduling appointments. Thirdly, next day morning I was provided the service but during the massage, there were moments when the pressure applied by the therapist was too mild which had no impact whatsoever. While I understand that different clients have different preferences, it might be helpful for therapists to check in with clients periodically regarding pressure. As it's part of Novotel Varun group it is expected to provide beyond par experience and customer satisfaction. To improve, I would suggest getting soundproof glass doors and calming incense stick at in the massage rooms to create a more relaxing atmosphere. Have better communication between receptionists and therapist for providing better quality of service and not cancel on the clients.

Absolutely horrendous appointment management. Was cancelled twice and then was given service only to one person while the appointment made was for two people. There is no inter team co-ordination and passing on information regarding the appointments made. Absolutely apathetic treatment of customers.

Service is ok. Before enquiry they will tell normal price of 3.5 k. after service they are including 18% GST which of total 4k change not worthy.

thanks a ton to the therapist as suggested and conducted a balinese massage session for relief from mental,muscle,energy & emotional distress where the target was acomplished totally by the end of the day of the therapy To mention she is Totally professional & made no non sentence provokes Thank you Calm

Wort Experience That I had They doesn't know How to Do massage and They doesn't know How to give Good Pressure In Massage I will never visit Again this Spa....

It's was indeed a very good experience Friendly staff n all were very helpfull

Excellent place for relaxation therapies

Great full body massage and steam room! Clean, professional and friendly. The atmosphere was relaxing and lovely.