Brightland Hotel - Hotel in Shimla - Shimla, India

stayed 2-3 times in this hotel, location is very good, having parking for some cars also. service was good. room was cleaned I gave 4 stars not five because of bed is on the entrance whenever u open the gate ur bed can be seen directly.. otherwise everything is good...

Pathetic Experience I would never recommend such property and definitely would not visit again where a very rude staff exists and guests are not welcome at all. Food is not good and cleanliness was also the issue. when asked to change the dirty bedsheet, then also the staff was not supportive at all. All blankets were stinking and the room was full of dampness with smell. Very congested and rude people at the property. They spoil even your holiday mood by not supporting you in any way. Edit: The aggressive & impolite response of the Hotel owner to my review, shows their professionalism and sincerity to uphold the standards of the hotel industry... It was never about that meager amount. This all shows your attitude towards your customers

Nice hotel in the heart of Shimla. Main attractions of Shimla are within 10 min of walks...Mall Road, The Ridge, Christ church. Food was nice and hotel staff was very supportive. I recommend this hotel if you are looking in the main area of Shimla

It seems Hotel owner is more focused towards responding with aggressive responses on customer genuine feedback. Instead of agressive responses they should have focus on improving their services. I saw all the responses of Owner on Goibibo Customer reviews. I will suggest everyone to read Hotel owner/partner responses on customer reviews prior booking the hotel. No where hotel is admitting mistake. Quilt cover was not clean, Desk manager was rude, Wash basin was dirty, Drinking water was not clean. Worst experience. Not recommended at all

I'm blown away! Rooms and toilets are pristine, well-decorated, and impeccably maintained. The aesthetic charm, rooftop garden, and mountain views provide both physical and mental relaxation. The reception staff's exceptional behavior and assistance stood out, even during odd hours. Easy car access, hassle-free check-in, and an elevator made it a blessing for my elderly parents. Car reaches at hotel's doorstep and the hotel has its private parking. They offer reasonably priced rooms and assistance with cab services at standard rate. The in-house restaurant serves delicious food. This hotel surpassed all expectations! I will book this place for all my future stays.

Pathetic Experience I would never recommend such property and definitely would not visit again where a very rude staff exists and guests are not welcome at all. Food is not good and cleanliness was also the issue. when asked to change the dirty bedsheet, then also the staff was not supportive at all. All blankets were stinking and the room was full of dampness with smell. Very congested and rude people at the property. They spoil even your holiday mood by not supporting you in any way. Also please notice that instead of focussing on improvement, the hotel responds in so aggressive way & impolite manner after you put up any negetive review, that it shows their professionalism and sincerity to uphold the standards of the hotel industry.

Brightland should not be the first choice for the particularly bright folks. It's for the benighted like me who are gullible and easily fooled. I know booking a day before travel was never a good idea but my hopes were raised when I saw that there was a hotel located just by Mall road. Nay, not a hotel. It's shanty. It is fetid and the rooms are congested. The walls are so transparent that one cannot just overhear what people are saying in private but also what they are wondering too. The restaurant is run by highwaymen and robbers. A boiled egg costs 150 rupees. A glass of milk costs 60 rupees. Business sense supercede humanitarian concerns perhaps. But when it is pouring outside and there are landslides happening nearby, to think that promoters of this hotel would resort to such desperate cutthroat pricing to make money out of general misery is hideous. Here is what I say - If you consider yourself bright, please avoid Brightland. It's no hotel. It is an enterprise out to make some cheap money, no more respectable than the Bombay moneybags who ventured into filmmaking in 1970s.

Great location, near to mall road, Hotel is really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. We travelled with family and lots of luggage and despite the stairs up to the elevator this was one of the nicest places we stayed. Thank you provided good service.