Best Western Sagar Sona - Hotel in Lucknow - Lucknow, India

Worst room service...better to stay in other 3 star hotels....you have to call room service many times then they will come....Manager at breakfast that lady...being a manager not able to manage anything and giving excuses for everything......the receptionists will misguide ....Nobody even FOM will bother about your issues....location is also not good ...nothing is near by except FUN mall....better to stay at Hazratganj premium location

It's not any more with Best Western and is only Sagar Sona. Nevertheless it's a good place to stay. Rooms are well equipped, clean and very well placed. Interiors are of good quality. The attached bath is modern, clean and with all amenities. Though we reached late evening we managed to get a good price. There is only one restaurant on the top floor. The food was above average. The breakfast was included and of very good quality, Well laid with a great variety of food.

Very good mid budget hotel with clean rooms and well behaved staff

We held a few pre-wedding functions at this hotel & booked 2 floors of this hotel for 2 nights for our relatives. The rooms are big, spacious & very clean. Room Service is prompt. I would like to Specially Thank and applaud three people here who made our stay very comfortable & ensured thorough hospitality & services on our arrival - Special Thanks to Mr. Rajesh (GM), Mr. Dhiresh (Banquet & Event Coordinator) and Mr. Surendra Shakya (Chef). All of these three people were very helpful, kind & accommodating of our requirements. Being Outstation guests, we were very worried about how everything would go in Lucknow, but these three gentlemen ensured we had a smooth stay & all our functions at the hotel were superbly managed. Dhireshji was always available and really helped us plan and execute everything. He was always just a call or text away & responded to our queries & took care of whatever we required. Mr. Shakya understood our taste buds perfectly and served delicious meals to our guests everyday of our stay & at the functions. Everyone loved the hospitality and food at Sagar Sohna Hotel. I would highly recommend this place for your events and stay.

Poor room service, response very very delay, Food quality average.

Nice place to stay, with places not so far. Pros: - Courteous staff - Prompt service - Clean rooms with decent space - Nice restaurant at the top floor with some space for outdoor sitting as well Cons: - Not so good views from the rooms, specially those having windows as the rear side of the hotel. - During late hours, you have to ask for turning on the water heaters (not actually a con, as the request was taken care of)

We checked out from the hotel yesterday afternoon. Left a brand new pant behind. On inquiring yesterday itself the reception says it's not traceable. We stayed in room 215. The honesty and reputation of the hotel is questionable

It was a good experience staying in this hotel. The breakfast was really good. The one thing that I didn't like was that there is no geyser in the washroom so if one needs to use hot water they need to inform 30 minutes prior so that they can give warm water centrally. Overall it was a good experience. Location is also good which is at a walking distance from Fun Republic Mall.