Basanti Kapde Aur Koffee - The Warehouse Experience Centre - Clothing store in New Delhi, Delhi - New Delhi, India

I would give zero stars if I could! Terrible customer service. Promised my daughter's outfit would teach me by today and after asking for immediate payment including shipping fees to Singapore, no news from them. They keep saying it's been shipped when they eventually reply ( most of the time they ignore messages) but doesn't bother giving any tracking number then go quiet again. I have had to make so many international calls to their boutiques ( who are equally rude) but they are no help at all. Keeps promising a call back but no one does. I want a refund or I'm making a police report. Now I'm scrambling to get a new outfit for my daughter! Shouldn't have ever trusted them.

Extremely Happy with the purchases! I brought 3 suits and a lovely into western chic outfit! Sizes are fine for an all stitched outfit. Look forward to their newer collection! Also just to mention their products shipped to Oman and the follow up on WhatsApp was very smooth.

Avoid at all costs. Stitching is poor and when you first wear the outfit, the cheap zippers they use with break on you. Horrible experience even though the outfits look decent online. Spend your money elsewhere... so upsetting. Also, no reply when I told them the custom sizing was poorly done. The sewing was terrible and had to get many alterations done. You have to pay for all of this, and duties, on top of poor quality outfits which break the day of event. So upset!!! My order # 5678

Highly recommend this company! Really helpful service. Stayed communicating with me until my dress arrived from india to UK. It also arrived early which is a bonus.

I purchased a beautiful jumpsuit for my brother's wedding and I felt incredible..the feedback and compliments on my outfit were endless. I highly highly recommend Basanti Kapde aur Koffee to anyone looking for unique styles, excellent customer service, quality, attention to detail and so much more!!! I look forward to creating many more stories with your fashion and styles. Thank you again!!!!

The service was absolutely atrocious, staff was the least bit bothered and made us wait for over 2 hours for alterations and packing the outfits, after assuring it would only take 30 mins. We repeatedly mentioned if it would take more time we can come back tomorrow. After waiting two hours they were unable to locate all the pieces I had purchased, and one piece had still not been altered. There was not one helpful person, the store managers were particularly useless and did not help coordinate the issue despite me following up 3 times. No one even offered us beverages, or even an apology for the wait. Very disappointing service.

My rangrez sari was amazing quality and had a gorgeous print! Beading work on the blouse was intricate and can be mismatched with another lehenga as well! Can't wait to wear it again and add to my BKK collection :)

What an excellent service by Kanchan and Chetna! They gave individual attention and spent the two hours I was there with them. Not only did they just show the pieces but were stylists in their own right! Beautiful store with an amazing collection - worth it! I visited this all the way from Sydney!