Barista - Coffee shop in Gurugram - Gurugram, India

Must share that the staff is excellent and they go out of their way to make customers happy. I had accidentally spilled my cup.of coffee and the staff was courteous to offer me another cup absolutely free, though we insisted on paying. Small human gestures like these wins customers loyally and I would make this outlet certainty on the top of my list of coffee hangouts...thank you guys once again !

The coffee and food are good. The biggest let down was the service. The manager, named Raj, behaved so rudely and arrogantly even when the entire cafe was empty on a Sunday evening. He refused to take order and walked away while we were talking to him and then later gave an excuse that I was busy with work hence could not stay and talk at length. Since we were quite tired we did place an order for a hot chocolate and had it. But not coming back here. To the people visiting Ambience and craving coffee, go to Starbucks, Costa, or any of the other cafes that are there. Anywhere would be providing better customer service than this place. To Mr Raj, why would you work in hospitality when you can't even talk nicely to your only customers.

Good staff and Barista never disappoint... after a long time I got a chance to be here again and truly had a good time and coffee

Went for a cappuccino as I was craving for a perfect cup. I expected the same from a cafe and that too with a name that literally means a person who brews coffee. My very high hopes shattered with the first sip. I recollected the pieces of my hope and gave it another sip...alas! Same. Am not judging the brand but likely it was bcz I was among the last orders for the day and the employees were in hurry to GO HOME.

Visit date: 26th September 2021(Sunday) --------- Located on the 2nd floor @ Ambience Mall, the cafe outlet has a very welcoming vibe. Sadly, that's the only good thing I can say since the food I ordered (Egg White Croissant) came to me stone cold. And, when I asked for it to be reheated, the croissant came back WITHOUT its green leafy filling. Which means either the staff forgot to re-heat the entire croissant or that the croissant was entirely replaced for something else. Very Strange. Usually this never happens that upon a re-heat request, the food itself gets changed along with it's filling. Also, considering the cafe had 7 staff members who were busy chatting amongst themselves, I wish more attention could have been paid to the order. Nonetheless, the coffee was good and worth it's price.

Had the worst experience today in Barista Ambience mall. I came for a cold coffee, spent Rs 378. Coffee was tasteless. But thats not even the worst part. Once i finished my coffee and was working on my laptop, i was told to leave by a waitress as she said other customers want to sit there, even though there were other vacant tables in the cafe at that time. They forget that their are other coffee shops in ambience mall too, will avoid visiting Barista, ambience mall, gurgaon in the future.

Really disappointed with the coffee we had.We ordered cappuccino. Felt as if we were having coffee sold on the roadside. Watery consistency! It was not like this before. May be the barista we encountered with lacked coffee making skills. Dunno the reason! Regret going to this place despite the fact that there are so many coffee shop options inside the mall. Nevertheless, nice decor and comfy seatings.

Good stop over at the mall. Server Dini is very sweet and hospitable. Needs to always be the front face