Authorised Samsung Service Center - JP Communication - Mobile phone repair shop in Chennai - Chennai, India

Good hospitality and response. But my issue got worse after they tried to help. Hopefully they will follow up with me and fix it. My device locked me out with a password that I did not set.

Handled the customer grievances very politely and very good customer care service. Many Thanks to Mr. Rahman who had keep up the promise and helps to speed up the repair process.. Appreciate it

Worst Samsung Authorized Service Center Experience Ever Service Center: JP Communication, No. 12/8, 1st Floor, Arcot Road, Lakshmi Nagar, Porur 600116. Issue: Back cover adhesive pad. Waiting time: 5 hours. Service Center Person: * Pressed the phone 5 times, even though the issue persisted. * We cannot guarantee that the pressings will not create * problems in the future. * Damaged the phone. * Fingerprint sensor is misfunctioning after the pressings. * Back cover scratch card is broken. * Refused to provide a proper solution. * Tried to convince me that their service is what I need to accept. * Talking disrespectful to the customers. Example: Making fun of customers by charging huge money. as per me Money is valuable than anything. Even if it 1 rupee. Overall experience: * Lots of customers waiting with strange problems. * Cannot waste time on a Samsung authorized center that is not functioning or servicing properly. * Servicer tried to convince me that their service is what I need to accept. This is not a proper customer service. * Told me 600 INR initially and then 420 INR, but I was not told the actual cost from Samsung. Why they are telling improper rates? Conclusion: The service at JP Communication was terrible. The service center person was rude, unprofessional, and unable to fix my phone. I would never recommend this service center to anyone. Also I cant waste my time for this kind of worst service centers.

Service is good but a little slow.. No proper updates from them. Staffs are not that experienced and couldn't answer the query properly.. Still, you'll get your service done properly even if there's a delay.

My first time visit there was very good with the experience of the staff there; there was one upon the entry to hear our needs and to guide us to the relevant counter; the staff at the counter were courteous enough to listen about the issue, sort it out in a short time and explain the reason for the issue; thanks to Samsung for the service; one issue I want to flag to is the space for car parking; the parking is suitable for two wheelers only..

Went in today morning for an issue with my s20+ charcging port. I was worried about the cost for replacing it. The service representative took the phone inside to examine and said there was only dust, cleaned it and gave the phone for free of charge. The phone is charging well now.

Worst service policy from the company as well as its service center. I had 2 samsung flagships and both of them ended with display issues and required paid replacements of more than 60K in total. The warranty was not considered due to a tiny scratch which had occurred more than 4 months earlier and was pointed out to be the reason for the display problem which occurred 6 months later! No more samsung phones ever!

The very very worst service centre of samsung I have ever experienced, i took my Samsung a53 mobile phone which got switched off and didn't switched on again, they checked and said it's mother board fault also costs Rs14,500, i requested them to check again properly and they said it's 100% board fault i need to replace it which my warranty period got over, I came back doubted and again when I gave other mobile service center they said it's just switch on/off button fault cost me Rs500, these kind of unprofessional unfriendly service centre should be taken severe action against them, also to avoid this kind of service centres