Authorised Samsung Service Center - Bir Electronics Pvt Ltd - Mobile phone repair shop in Office, Guwahati - Kamrup Metro, India

Hello, I am experiencing white line issue in the display of my device S21 FE. My phone is in well maintenaned and in the best condition. I've visited the service centre. They said the display is damaged and it need to be changed and the damage is due to the contact of sweat/water droplets in display. But there's no sign of a single scratch in my device. Also there's no physical damage by my side(as checked by them in the service centre). The price for new display is said to be around Rs9,000. So, as a student who lives in a hostel, Rs9,000 is a huge amount. I saved all the money for long time to buy this device mainly for my requirement in the studies. And paying huge amount for the replacement is a difficult task for me.

If you have an handset over 3-4years old then they have stopped giving support for such models like the J series etc .

I purchased the SAMSUNG Galaxy A54 5G mobile phone with high hopes, but after just 40 days of use, I am thoroughly disappointed with both the product and the customer service I have received. First and foremost, the most significant issue I encountered was the display suddenly breaking on its own. I didn't drop the phone or subject it to any extreme conditions, yet the screen just shattered seemingly out of the blue. This is incredibly frustrating and disappointing, as I expected better build quality from a company like Samsung. The fragility of the device's display is a major design flaw and raises serious concerns about the durability of this phone. When I reached out to Bir Electronics Pvt Ltd Samsung's customer service for assistance with the broken display, my experience went from bad to worse. Dealing with their customer support was an absolute nightmare. Their representatives were unhelpful and seemed disinterested in resolving my issue. I was bounced between different departments, and it took an excruciatingly long time to even get a response. The lack of empathy and assistance from Samsung's customer service team left me feeling frustrated and abandoned as a customer.They dont have product available .When i pay for my display and let them change the display they create another issue with the microphone of the phone. In conclusion, my experience with the SAMSUNG Galaxy A54 5G has been nothing short of a disappointment. The unexpected display breakage, coupled with the abysmal customer service, has left me regretting my purchase. I would caution anyone considering this phone to think twice and explore other options with better build quality and customer support.

The service center is good with polite staff who listen to issues faced by customers in detail with patience and suggest remedies for the problem faced and give an estimate of cost and estimated time to get the repair done. If there is no major issue, the repair time is 2 hours. The service center is spacious, and customers can wait comfortably while their device are getting repaired. There is an attached accessories shop that sells both Samsung brand accessories and unbranded accessories for phones, which makes me wonder if they are officially allowed to sell non Samsung brand accessories?

Didnot like the service, they are really very slow, I got my phone after three of the mentioned delivery date. Finished product was good

Worst service ever got.I replaced my display and now I'm facing problem with battery I showed the problem to them and they told me to change the usb cable I did the same but still facing the same problem I even charged my phone with another charger but it still not charging above 84.....I charged my phone over an hour but its stuck in 84 percent. The battery drop is unusual and charging is also unusual just after changing the display. They told me that the engineers checked the problem and they found nothing and it's charging properly with our charger.But I charged my phone at home after changing the usb cable and even I used another phones charger but it's stuck in 84

I was not expecting this things from authorised service center they had opend my gallery and WhatsApp,they have no right to open any of my private things. Ridiculous

Nice place that provides with value for service. Nice staff. I would like to suggest you make a ramp or provide rails for the differently abled.