Authorised Samsung CE Service Center - Smart Electronics - Electronics repair shop in Thiruvananthapuram - Thiruvananthapuram, India

I doubt if they are a authorized service Centre for Samsung. They never respond to calls or give any proper update, you have to chase them for days for any update. They not even give invoice, or payment receipt. pls beware.

Horrible service, staff is not educated properly, they simply charge for unnecessary things and cheat public, staff never respond on calls. Delay in getting things done..

Please don't visit here the orginal samsung service store is located in statue near spencer.

One of the best service center in tvm. The staffs are professional and will give the best result. got display changed for my Samsung m51 with in short amnt of time. All though every service was nice and comfortable buy there was one disappoint they had given to me asked them to clean the headset jack they said its cleaned and when i try to connect it was not getting connected again given for cleaning n returned saying its cleaned which was of no use then i somehow managed to clean the port there was so much dirt in there . i took some pics n snd it to concerned and got connected with the manger, which was really an awfull experience he pointed out tat they wont usually clean the speaker and headset jack as it may damage the terminals n i asked then y did u took phn frm me for cleaning it several times y couldn't u tell this earlier he simply left the call n was not picking up when i called him again. very arrogant behavior i dont knw who had given him the manager position. I called him for giving an answer to my problem tat i faced by matrix samsung service center instead he was questioning me. An idiotic and arrogant behavior was showcased by the so called manager . even the customer executives and other personnel were so efficient and proffessional than this manager

This place. Couldn't find. I walked through this place. Please remove it

Very bad experience. They ask you if you want a GST bill or not. Then charge extra if it's a GST bill. A panel change cost Rs31000 on a TV costing 90k. It's utterly expensive.

Worst customer service. Took 21/2 months to correct the TV after initial commitment to give it back in a week to 10 days. Needed daily follow up for a month to get it back. Even then it was not fully functional when i got it back. The technician that came to correct after that had a lot of attitude. Felt like he wasd doing me a favour. In summary this could rank as the worst customer experience in the last two decades for me. Not planning to buy any Samsung products in the future. Was planning to give 0 stars, but minimum for google rating is one star and hence the rating of 1.

Worst experience. Provided a TV for panel repair and they replaced with a duplicate panel. The duplicate panel was damaged in a week and its been 2 months since they are promising to return the TV. No response yet. Very bad service.