Aura One Hotel - Hotel in Ernakulam - Ernakulam, India

The hotel is conveniently situated within walking distance of Lulu, offering ease of access to the shopping center. However, it's worth noting that the proximity of the car parking to the hotel may pose a challenge, particularly when transporting luggage to the rooms, especially with children. The accommodation, albeit priced at a certain level, may be perceived as cramped, and the lighting in the rooms appears to be suboptimal. Additionally, our room featured an aging air conditioning unit with noticeable water droplets. Service-related issues were encountered, such as delays in obtaining a bucket and mug despite multiple requests, resulting in a 45-minute wait. Furthermore, the morning breakfast experience was satisfactory, but there is room for improvement. Cleanliness standards in the rooms could be elevated, and a greater emphasis on prioritizing customer service is recommended.

Very very poor service. Please do not visit this hotel as they are very unprofessional 1. No hot water 2. No channels in TV 3. Poor cleaning 4. Rooms are filthy and unhygienic 5. If you request for any services they will not listen and you have to request them at least 4-5 times

They don't have dedicated parking. I had to wait till 10.30 pm to get parking slot on some pay and park. By the time I have received a traffic violation ticket for parking on road in front of this hotel. Stay was okay, since it is close to highway we can hear traffic noise always. But it is located in happening place. Service and staff behavior was good.

The staff at this lovely hotel is amazing and will go above and beyond to provide concierge lounge were all very accommodating, polite, attentive and made my stay very special. Many thanks to them for making my stay wonderful, memorable and delicious! Housekeeping was also exceptional, turn down service every night, flowers and notes in our room, etc. Thank you.

I have mixed review for this facility. The location is good since it's walkable distance to Lulu mall and many other electrical and electronics shopping malls. Service is yet to be improved, we have to ask for everything and many a times regular consumables are out of stock. Rooms are very poorly organized. There is no windows in the rooms, the chair is dangerously designed that it's easy to fall back while sitting on it. The worst part is towels which stinks with fungus, mattresses are not comfortable and rooms are not at all sound proof, you can hear everything around you. Overall this hotel is good for a quick one day visit.

This property is located very near to lulu mall and other visiting locations, but room and room service is pathetic.. hot water not coming, intercom is not there to inform anything or call for room service. Hotwater coming like drop by drop, asked the room service person to check the hot water issue, he said hot water will come like that only, with this force shower is not working, my bad stayed with 2 kids .. terrible 2 days.. don't prefer..think twice, we have many options near by.. especially don't take 2118 room ... Bath towels not provided. TV will work only for a few channels. Also their breakfast also sucks .. mostly it won't be there if you 8.30 to 9.30 also..

I would avoid this place in the future. Has a very weird smell in the air throughout the hotel including the rooms and corridors. The smell was almost suffocating and caused a throat irritation very quickly. At night found it hard to sleep with the AC on as the smell was very prominent with the AC on. After the AC was switched off the air quality was better. Service at the restaurant is good, but its not that good at the front desk.

worst experience ever in a hotel. Not an option in any future situation. Electrical problems like not working lamps, slot light ,charging points, even TV have no power connection, no power for fridge at all. Most difficult part is wash basine not proparly working, water stagnents throughout.