Aptronix - Electronics store in Secunderabad - Hyderabad, India

When you go to Aptronix and look for parking. On the side of the building is space for parking which is absolutely free. However there is a cartel of the watchmen. They are doing illegal business without any licence or permission. As soon as you reach parking one of these goon will come and put a slip on your car saying Pay 30 rs for one hour and if you get some bill from aptronix, the parking is free. When you come back from service center, you have no bills and in the guilt you pay him. They give you no security, nor do they help you in reversing the car. Pls don't pay money to these goons. #Hyderabad police must take cognizance of them and teach them a lesson. These goons become so bossy and dictate terms but it's all illegal. Pls keep your vehicles safe, don't get into their trap. Stay safe

My review is on the service center and not the retail store: I went here for a battery replacement on XS Max. The service is horrible, staff does not know how to troubleshoot the device and they will claim the troubleshooting is not processing because you used a third party charging cable. There is another person who was not in a uniform and appeared to be the manager and he does not know how to speak to customers - when I asked about my XS Max, he said sourcing a battery may take time of up to 15 days but he cannot promise anything. Needless to say, I left the place and got my battery changed within 10 days at a different authorized dealer. The staff at the parklane service center is not interested to take on more work and they will go to any length to keep you from coming back. They will engage in a conversation with you for 30 minutes but they will not take on the job of fixing your device. It's sad that staff like this directly impact the retail owner/company. I hope upper management will closely look into this and make their staff understand that they should do their job 100% and they're not getting paid to shoo away customers.

It was great. But we had to wait for a little time to get the product from warehouse. Vivek was very helpful.

Sales person and security person both behaviour worst as soon as we have entered they off ac least border to explain the features of Apple mobiles or any product

Horrible experience. The staff is very careless and irresponsible. I had an issue with my AirPods which are under warranty and took them to their service centre for repair. They called me back after a few days and said that the issue is solved. But it was not actually. I literally went to their store for 4 times again and again for some good news carrying my 3 year old son every time. It was very tough task for me to travel all the time as the service centre is quite far from my place. I still didn't get any solution from them and taking my product back and trying to approach some other place with some hope. I sincerely suggest people not to opt this place for solutions.

Worst service centre. Last week on 21-Aug-2023 I visited there for the problem in my Apple AirPod pro 2nd generation which is having Apple care+ also. The Huey's present in service centre desk wrested my time for 2 hours and said I have to submit the device I was ready but condition is that I need to have prior appointments. Worst service no manager is available and while purchasing Apple products they will assure all fake service assurance by selling people. Don't visit this Apptronics service centre it's wastage of time and mentally harassing

Poor customer service Especially Vivek. Today I walked in for a watch charger, he told me - out of stock, try on Begumpet or buy online. The way he told me. Atleast he could have given me the Begumpet store number or called & asked. I'd appreciate that ... Totally disinterested in his job. Maybe he shouldn't be there. Extremely disappointed. I suggest not to go to this store. Nothing personal

My experience with Aptronix India's Parklane, Hyderabad service was extremely disappointing. When my MacBook unexpectedly went into recovery mode, I sought their assistance. Initially, they assured me a 3-day turnaround with regular updates, but to my dismay, they never contacted me again. After my follow-up, they claimed that the hard disk was corrupted, and the entire motherboard needed replacement. Their explanation for this issue was absurd, as they blamed it on a Wi-Fi interruption. Moreover, throughout the service process, their customer service was consistently rude. When they quoted a staggering 44,000 for the motherboard replacement, I requested not to proceed and planned to collect my MacBook as I had to travel to Chennai in a few days. To which they rudely replied "anyway we won't replace it without the payment". Frustrated with their approach, I decided to take my MacBook to Aptronix Chennai. To my surprise, the technician there diagnosed it as a software problem, not a motherboard issue, and fixed it within hours. It became evident that Aptronix Hyderabad was more focused on money than on providing proper service. I strongly advise avoiding their service