Amritsar Grand Hotel By Levelup Hotels - Hotel in Amritsar - Amritsar, India

Travel agent booked 3 nights (Nov 13-16) at this hotel which was extremely hard to find. Had to use Google maps to direct the driver as he was lost. The room was small, tv didn't work. Remote control was missing. No hot water period during my stay. I tried to run hot water at 2am and water was still cold. The mini fridge was not working. Ran out of freon I guessed. They did not replenish the bottled water. No bath mat and bathroom and toilet was filthy. Toilet paper ran out. Reported all to the front desk post haste but they didn't do anything. Breakfast buffet didn't start until 8:30am with limited (4) food selection. The food was all cold as the steamers were not plugged in. Had to use kettle to boil some hot water to wash face. The actual hotel facilities are totally different from the website. The only saving grace is its location, short walking distance to the Golden Temple.

Worst staff and unhygienic rooms. The rooms were dirty, the AC didn't work and there no windows in any of the rooms. the staff is not at all helpful. Once your payment is done, they won't cooperate for any of your problem. They even damaged our luggage. There is no parking available and the location is worst. Its in old city, completely trafficked area.

Booked directly over the phone by paying an advance of Rs 500 only. Location is perfect and service & guest experience is top notch. Room is basic but Food is great and price is a bit premium. Special mention to the service of hotel staff. After checkout we left on a battery rickshaw to bus stand and my wife forgot her purse and a polybag at the waiting lounge. Within five minutes we got a call from the hotel and the staff told us to wait where ever we have reached and they will come and hand it back to us. And within minute he came and hand it back to us! A Big Thanks to him and the hotel for their gesture and support!!!

The hotel is very beautiful and clean. The staff are cute and friendly, the food is delicious, the location is very good, near tourist attractions and the golden temple. I will definitely come to stay again special credit goes to Sukhraj Gm over there and navdeep Manav and rakesh big shout out goes to these guys

Very Small rooms, the worst service . we booked 2 rooms for one night so they were just ignoring us even refused to provide us towels also. Receptionists are very unprofessional. They didn't provide us those rooms which we booked and didn't reply anything when we request to change it . The hotel is in a market which is very crowded .Yes the interior decoration is good but the rooms are too much small even for one person. The hotel boy named Love was very good and resturant service is also good but all over the hotel is worst and the Google reviews are completely fake , they just takes it forcefully

Booked the hotel seeing so many positive reviews but ended up having mixed experience. First, hotel location is located very close to golden temple which was good, however reaching there by own vehicle is nightmare. Streets are very congested and parking availability is very limited. I think that could be the issue with most of the hotels in that area. We reached in the afternoon but couldn't park our cars as the limited parking was already occupied. Had to leave without checkin and came back in the night. Having already paid advance amount our room was already allocated to some other people and they gave us lower category room. No hot water available. Breakfast is very average. Service is below average. Had to request multiple times for small things. Suggestion: park your car in multilevel parking which is nearby and travel to hotel by taking rickshaw.

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, room with excellent service in where we had Breakfast,lunch and dinner. Food was good and great value for money and service was attentive and efficient(Specially thanks and Credit goes to Mr.Sahil and Chef Mr.Kamal Singh). Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future

Location is perfect ... Walking distance from golden temple and main market. Rooms nd room service were decent. Parking space available. Note- eat at brothers brothers dhaba nd not on bharwan dhaba. U will see the difference by self . Rest all good bout this hotel.