Akshaya E-Centre - Local government office in Kochi, Aluva - Ernakulam, India

For Adhar Update be there at 8.50AM to collect token. Update time (Token 01) starts from 9.40AM. Token que is irrespective of the time you reach. For Address update Have Passport, else Pancard/Voters ID+Ration card copy required. [ Fill forms in Capital letter, for new form you may face long delay ] Service was good (May be they were in good mood ). Service charge of 100/- or 150/- depends of Adhar update. Gpay available .

Worst customer experience. Came to the center at 850 Hrs and 900 Hrs they distributed tokens with timing. Mine was 14 & 15 with timing 1045 and 1050 for Adhar update They started the counter at 930 Hrs with just one counter moving at snail pace. The guy who is suppose to man the 2nd counter go around the office, cracking jocks , talking loud and when he start his counter, it's 1030 Hrs....now its 1118 hrs and token 11 has just started and i am waiting for my turn for the last 2 Hrs 30 minutes....no professionalism, no respect for customers time and idiotic staff.

Pathetic service level. We waited for one hour to get token and the slot we received was at 12 pm. We arrived at the centre on time and were made to wait near one hour, while the centre was filled to maximum capacity. There was barely any place to stand lest sit. After we managed to meet with the agent, we were told that despite giving away 70 tokens, they could only accommodate 40. In addition to that, they only had one system dedicated to Aadhar. I vehemently hope that change can be brought to this system where ordinary civilians have to toil away for hours to receive something so essential. Finally, we were asked to come the next day, according to their availability. One day later, I can confirm I have neither received the call nor have filled the application.

Went there a couple of times. Guidelines provided by them are not clear,even they are sure of the documents needed or procedure to be followed. Got confused everytime I approach them for something. Got my request completed easily at other Akshaya center. Que system is organized but the service knowledge of the staff is not as per standard. Better to visit other Akshaya centers for requests.

Worst Akshaya centre ever! Staffs are of so much attitude and are not at all supportive at any phase of the process. Would have registered a complaint if there was a proper complaint register for Akshaya centres. Any options to post review with negative stars?

Three times I went there to renew sr.citizen pension. They say the site is not open and many other excuses and finally when I got annoyed they did the mustering for me. Again I had to go there to get the mustering done for my wife. They totally refused to do it giving many excuses and asked me to go to any other akshaya centre. Very bad service in this centre, they just want to sit idle and get the salary. Very poor service

Don't go there. Very arrogent staffs are sitting in front office. They are treating customers like beggers. They have allotting tokens to their friends and relatives. They will issue tokens to common man if any balance. Very rude behaviour. DON'T GO THERE.

Govt have to do something to minimise crowd, have to give permission to start more centres, To complete the digital India concept These centres should be more customer friendly. Will lost one day if we go there to complete the works