OYO Home 78017 The Royal Oak - Hotel in Kozhikode - Kozhikode, India

It was one of the worst experience, hotel staff denied to allocated room even after a proper revervation through OYO. Asked us to wait in street no waiting room was provided. after 1 hrs of continuous discuss with OYO SUPPORT , finally they cancelled our booking and told to leave the hotel. OYO Support is at its worst service, they usually hang the our call after 15 mins of discussion and again we have to discuss entire detail with new executive again same response. Worst service, I will never be booking again with OYO, with this ulter incompetent support teams

Very poor service. Poorly ventilated and very badly maintained rooms. The bathroom door did not have handle and there was a 10cm diameter hole on it. One could easily see who is inside the bathroom. Towels and bedsheet were not clean. Basic amneties were not provided. No TV , no mirror and switch boards were out if order and compltelty in a unsafe conditions. Complete waste of money The max worth of the room would be Rs.500 and they took thrice the amount.

Worst room.. smells very bad.. no ac remote Worst customer service

We reserved room through oyo. When we reached their around 11.30pm, they said rooms are not available. Further they said that they are not accepting the reservation through online. Further they asked for additional money. After arguments of about half an hour, and they provided us a room. But the sheets, blankets and pillows were not at all clean. Only the positive thing noted is the security person was very helpful. Visited the property on 11/06/2022 Better to avoid, especially when you are arriving late night or with family

Discrepancy between oyo and the hotel staff. I had booked the room with a discount coupon and paid 650. I had called them the previous day and asked if the booking is confirmed. They told it is there. But on arrival, they told there are no rooms at 650/night and asked me to pay 450 to get a room. It was 3am in the morning when i checked in and they told me to call oyo to resolve the issue. The oyo staff told he will cancel the booking. About the room- Blankets and linen were dirty. Bathroom handle was broken and couldn't be locked. At 1100 rupees per night, it is too costly for that kind of room and service.

PLEASE DO NOT BOOK! I had a terrible experience with this place. Booked the hotel through MMT app ended up with very bad experience. No receptionist/property manager at the hotel. The security didn't even allow get inside the gate, even after showing the booking confirmation. They said they have no rooms and asked me to deal with it through customer care. Very rude and pathetic behaviour. Had to talk for 15 mins to let the security let us in the property to talk to the person in charge. He said no body is there on duty and there is nothing more. VERY VERY BAD EXPERIENCE.

A horrible experience. The first Hotel in my life who used communication style of Gundaism or Rowdism to push the guest of property. It was surprised to believe " was that the actual way of a MD speaks to his guest?"; we ,guests, must be in a position to hear from Goibibo when we have been informed that we would be approached through a call back or an email in a situation of any following inconvenience happens such as any inadequacy in service, Verbal harassment, or denial or any threatening to the guest. GEYSER NIT WORKING, RAIN WATER LEAKS AND DRAINS ,and,Damages your belongings. No one appears at the front desk to convey the message.No intercom. The front office executive is only interested in giving the room to those Unmarried couple ,and not ready to hear the complaints available in the room. she shows her hard face as she is overloaded (by the work), but is not our concern that to focus on inadequate man power in the hotel. Need to wait for half an hour to get the drinking water. if in case any medical emergency happens ,don't expect the hotel assists you. Above all, very unprofessional and almost a Rowdy that a MD comes to the guest room and threatens. I raise this matter to the Human Rights commission and to other concerned authorities. Situation arrived for me to bring the police inspector, commissioner in this issue. Mr.Ayyappan, a great liar ,and chameleon ,who addresses himself to the guest that he is Next to the MD level, and, management tortures himself as he has been over loaded ,but, infront of his MD ,he totally changes the scenario.!!! No round the clock ,front office is accessible. Security should take an additional task of Front office executive. Communication issue and he has limitation to decide. The receptionist lady is a perfect liar and misinterprets the information to the management to hold her position. please ,don't visit this hotel....Your stay wouldn't be callm and happy. Even you would be thrown out with a group of Rowdies. " Hotel gifts you depression and Life threat" Suited only for Unmarried couple and those who zip the mouth though he is not given actual said facility. Dr Yasin MS MCh MRCS Neuro oncologist Ministry of Health

Please if you are trying to book a room at the Royal Oak, dont. You won't get the room at the rate you booked online. I booked for 6 days from 3rd July to 9th July for a price of around 3500 total ( its actually very cheap price for a room with tv and ac, exactly why i booked when the price was 588 for a single day at that time)and after reaching the location, the lady manager talked to over phone in a very arrogant tone. The receptionist is clueless about this and truth is he dont have any real power to do anything either. So after waiting and arguing for my room for around 2 hrs , i contacted OYO customer care amd someone from the their end helped me and moved my booking to another nearby oyo room. The extra amount to paid at that hotel was paid by them. ( Total was 16000 and Oyo paid the remaining 12500 themselves). So this is what I have to say, dont book here and help your from losing your time and sound.